ADT Medical Alert Plus System User Manual page 14

Frequently asked questions
Why is my help button not
activating my base station?
Be sure to press the emergency button once
firmly in the center to activate your base station.
A small red light below the pendant or wristband will
flash. If the base station does not respond, check to
ensure that the help button is in range of the base
station. If you still have issues with your system,
please call Technical Support.
What if I move to a different home, or
my personal information has changed?
Please contact Customer Service any time there
are changes to your personal information, including
changes to your address and phone number. Just
give us a call one week before you move to determine
whether the service will be available in your area.
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What if I spend part of the year in
another home?
Give us a call one month before you leave to
determine whether the service is available at
your other home. Once at your new home, you
must test the system to ensure that everything
is correct, including contact information and
that the system is communicating properly.