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TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. HOW DO I CONFIGURE MY DWR-M920 ROUTER OR CHECK MY WIRELESS NETWORK
NAME (SSID) AND WIRELESS PASSWORD (WPA KEY)?
- Connect your PC to the router using an Ethernet cable.
- Or to connect wirelessly to the router select dlink-M920-2.4G-xxxx (xxxx is last 4 digits of mac address)
from the Wi-Fi list of the device you want to connect from. When prompted for a password, use the
WPA key printed at the bottom of the router.
- Open a web browser and enter the router's IP address: http://192.168.0.1
- Log into the router using the default username admin, the default password (as printed on the device label)
- Once logged in, you can configure your router through the GUI.
Note: If you have changed the password and cannot remember it, you will need to reset the
router to factory defaults.
2. HOW DO I RESET MY DWR-M920 ROUTER TO FACTORY DEFAULT SETTINGS?
- Ensure the router is powered on. If you cannot remember your router administrator password,
you may press and hold the reset button on the back side of the router for about 10 seconds.
Note:
Resetting the router to factory default will erase the current configuration. Log in as outlined
in question 1 and reconfigure your router through the GUI.
3. HOW DO I ADD A NEW WIRELESS CLIENT OR PC IF I HAVE FORGOTTEN MY
WIRELESS NETWORK NAME (SSID) OR WIRELESS PASSWORD (WPA KEY)?
- Every PC that needs to connect to the router wirelessly, you will need to ensure you use the
correct Wireless Network Name (SSID) and Wireless Password (WPA key).
- Use the web based user interface (as described in question 1 above) to check or choose
your wireless settings.
- Make sure you write down these settings so that you can enter them into each wirelessly
connected PC.
4. WHY AM I UNABLE TO ESTABLISH AN INTERNET CONNECTION?
- If connecting using a 4G mobile connection, make sure that you are within the network coverage
of your SIM card provider, and that the service has been correctly configured.
- If connecting using the WAN via ADSL/Fibre service, make sure the modem has been enabled/
connected and is operational, and that the service is correctly configured.
4
DWR-M920
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