Ordering Accessories; Troubleshooting - Saeco GranAroma SM6585 User Manual

English
18
Error Problem
code
19 The machine is not
connected to the wall
socket properly.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from authorized service centers or online at www.philips.com. To
find a full list of spare parts online, enter the model number of your machine. You can find the model
number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
The 'empty coffee
grounds container' icon
remains on.
Possible solution
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.
Cause
This machine has been tested
with coffee.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You emptied the coffee grounds
container while the machine
was unplugged from the wall
socket, or you placed it back too
fast.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely
new.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to
collect rinsing water that comes out of
it.
Remove the coffee grounds container,
wait at least 5 seconds and then insert it
again.