Faulty Component; Workmanship Flaw - Pro Refrigeration CHILSTAR Series Operation Manual

Packaged Glycol Chiller Systems | 15
the steps outlined below.

FAULTY COMPONENT

In the event of a component failure, please call our Support Department at (206) 735-9466. If it is determined
that the equipment is within the warranty period they will issue an RMA number. When the defective compo-
nent is received a replacement will then be shipped. All freight costs must be pre-paid. Component warranties
are void if the component or chiller system is being used outside of the design parameters.

WORKMANSHIP FLAW

Our chillers are warranted against aws in workmanship for a period of one year from the date of factory ship-
ment. All of our chillers must pass a stringent quality check list before being approved for shipment. If a system
is found to possess a workmanship aw please call the factory and inform us of the defect which was detected.
We will request a written quotation by a certi ed refrigeration mechanic to perform the repair. All supplies that
are used for the repair will be supplied by us or they must be listed in a written quotation. We will then decide
either to accept the quotation or have the repair performed by a refrigeration contractor of our choice.
If a repair is needed immediately, please call us at (253) 735-9466 and we will do our best to take care of the problem
promptly.
PLEASE SHIP ALL PRE-APPROVED RETURNS TO:
PRO REFRIGERATION INC.
ATTN: WARRANTY DEPARTMENT
326 8TH ST SW
AUBURN, WA 98001
PHONE (253) 735-9466 FAX (253) 735-2631