If your Epson ET-8500 is not printing, consider the following common issues and their solutions:
To fix a paper jam in your Epson ET-8500, first check the error message on the control panel, which will display an animation guiding you through the removal process. Generally, the steps involve:
If your Epson ET-8500 is not printing black ink, the most common cause is clogged print head nozzles. You should perform a nozzle check and then clean the print head if necessary. If head cleaning doesn't resolve the issue, you can temporarily print composite black using a mixture of color inks by adjusting settings in Windows.
If your Epson ET-8500 is printing blank pages, it could be due to two main reasons:
To refill the ink tanks on your Epson ET-8500, follow these steps:
You can check the ink levels on your Epson ET-8500 in a couple of ways:
If your Epson ET-8500 will not turn on, check the following:
Yes, you can print directly from your smartphone or tablet to the Epson ET-8500. This is supported through:
To clean the print head on your Epson ET-8500, follow these steps:
You can set up Wi-Fi on your Epson ET-8500 using one of the following methods from the printer's control panel:
Tap the Wi-Fi icon on the home screen.
Tap Wi-Fi (Recommended).
Tap Start Setup.
Tap Wi-Fi Setup Wizard.
Select your wireless router's SSID and enter the password.
Tap Start Setup when finished, then Close.
Tap the Wi-Fi icon on the home screen.
Tap Wi-Fi (Recommended).
Tap Start Setup.
Tap Push Button Setup (WPS).
Hold down the WPS button on your wireless router until its security light flashes.
Tap Start Setup on the printer, then Close.
Tap the Wi-Fi icon on the home screen.
Tap Wi-Fi (Recommended).
Tap Start Setup.
Tap Others > PIN Code Setup (WPS).
Enter the PIN code displayed on the printer's control panel into your computer's wireless router settings within two minutes.
Tap Start Setup on the printer, then Close.
You can scan documents directly to your computer using the Epson ET-8500 through two methods:
Place the originals on the scanner glass.
On the printer's control panel, select Scan.
Select Computer.
Choose the computer where you want to save the scanned images.
Select how to save the image, either to Preview on Computer (for Windows 7 or later/Mac OS El Capitan or later) or Save as JPEG.
Place the originals on the scanner glass.
Start Epson ScanSmart on your computer.
Follow the on-screen instructions displayed on the Epson ScanSmart screen to perform the scan.
The Epson ET-8500 is compatible with various types of paper, including:
The Epson ET-8500 can produce a beautiful finish with excellent coloring when printing on genuine Epson photo paper, as its ink performance is maximized. Print quality can be further enhanced by selecting "High" quality settings or using the "PhotoEnhance" feature, which adjusts contrast, saturation, and brightness for sharper, more vivid colors.
Yes, you can print photos wirelessly with the Epson ET-8500. This can be done from:
The Epson ET-8500 uses six colors of ink: Black, Photo Black, Cyan, Magenta, Yellow, and Grey. All these ink types correspond to ink bottle code 114.
Yes, the Epson ET-8500 is compatible with Windows 11, as its system requirements state compatibility with "Windows 10 or later" (32-bit and 64-bit).
Yes, the Epson ET-8500 can print borderless photos. This feature prints without margins around the edges, slightly enlarging the print data to cover the entire paper. A variety of genuine Epson photo papers are compatible with borderless printing.
Yes, the Epson ET-8500 can print color photos wirelessly. It supports printing color photos wirelessly from smart devices (iOS and Android) using the Epson Smart Panel application, from Apple devices via AirPrint, from Android devices using Epson Print Enabler, and from PictBridge (wireless LAN) compatible digital cameras.
Yes, the Epson ET-8500 supports automatic 2-sided printing.
To prevent the ink from drying out in your Epson ET-8500, always turn the printer on and off using the power button. Ensure the power light is off before disconnecting the power cord. If the power cord is unplugged or a power outage occurs while the printer is in operation, turn the printer on and off again as soon as possible to ensure the print head is properly capped, which prevents the ink from drying out and nozzles from clogging.
Yes, the Epson ET-8500 can scan directly to email. You can send the scanned photos or documents to friends by email.
The Epson ET-8500 allows for color adjustments to enhance photo printing. You can:
The frequency of maintenance for your Epson ET-8500 printer depends on the specific task:
The Epson ET-8500 can print on various types of photo paper, including Epson Ultra Glossy Photo Paper, Epson Premium Glossy Photo Paper, Epson Premium Semigloss Photo Paper, Epson Photo Paper Glossy, and Epson Value Glossy Photo Paper. It also supports printing on Epson Photo Stickers and Epson Iron-On Cool Peel Transfer Paper.
You can print from a USB drive or memory card on the Epson ET-8500 by following these steps:
To replace the maintenance box in your Epson ET-8500, follow the animations displayed on the printer's control panel when a message prompts you to replace it. The maintenance box is a user-serviceable part.
The Epson ET-8500 printer has four paper sources: the Rear Paper Feeder, Rear paper feed slot, Paper cassette 1, and Paper cassette 2.
To load paper:
You can update the firmware on your Epson ET-8500 printer using two methods:
You can reset various settings on the Epson ET-8500 printer from the control panel. The available reset options are:
No, the Epson ET-8500 scanner does not support legal size documents. The maximum document size it supports is 216x297 mm (8.5×11.7 in.), which corresponds to A4 and Letter sizes.
The Epson ET-8500 comes with the following scanner software:
To connect your Epson ET-8500 to a network via Ethernet, you can follow these steps to switch from a Wi-Fi connection, or use the installer for initial setup:
The dimensions and weight of the Epson ET-8500 are as follows:
Yes, the Epson ET-8500 Series All-in-One Printer has fax capabilities, supporting both sending and receiving faxes.
Need help?
Do you have a question about the EcoTank ET-8500 Series and is the answer not in the manual?
Questions and answers
How do I install a printer driver for my new ET-8500 printer?
ANDREW KULANKO
To install a printer driver for the Epson ET-8500 Series printer:
1. Make sure the printer is NOT connected to your computer.
2. If a "Found New Hardware" screen appears on Windows, click Cancel and disconnect the USB cable.
3. Insert the product CD (Windows only) or download and run the software package from:
- ET-8500: www.epson.com/support/et8500 (U.S.) or www.epson.ca/support/et8500 (Canada)
4. Follow the on-screen instructions to run the setup program.
5. When you see the "Select Your Connection" screen, choose your desired connection type.
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How to tell if ink needs to be refilled. Is there an indicator?
To check if the ink needs to be refilled in the Epson ET-8500 Series printer, visually inspect the actual ink levels in the ink tanks. Do not let the ink fall below the lowest line, as prolonged use with low ink can damage the printer. Epson recommends refilling the ink to the upper line when the printer is not operating.
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Printer will not print or scan anything. Says memory device is not inserted. Insert memory card. I have never used a memory card with this printer
The Epson EcoTank ET-8500 Series printer may show a message about a memory device not being inserted if a memory card or USB device is not properly inserted or has been removed incorrectly. It may also occur if the device was removed while the access light was flashing, which can lead to data issues. Proper insertion and removal steps should be followed using the printer’s LCD screen instructions.
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how to select paper feeder
To select the paper feeder on the Epson EcoTank ET-8500 Series, follow these steps:
1. Load Paper:
- Load paper into the desired paper source:
- Rear paper feed (for single sheets or special media).
- Cassette 1 (for photo paper).
- Cassette 2 (for plain paper).
2. On the Printer’s Control Panel:
- Tap the Home button if not already on the home screen.
- Select Settings or Paper Settings.
- Choose the paper source (Cassette 1, Cassette 2, or Rear Feed).
- Confirm the paper type and size for the selected source.
3. On Your Computer (Printer Driver Settings):
- Open the Print dialog in your application.
- Select the Epson ET-8500 printer.
- Click Preferences or Properties.
- Under the Main or Paper Source tab, choose the correct paper source.
- Set the paper type and size to match what’s loaded.
- Click OK to save settings and print.
Make sure the paper type and size settings match between the printer and the driver to avoid errors.
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I just received my Epson printer the ET-8500. My question is how do I close the lid or the top of it?