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Epson ET-2720 User Manual

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ET-2720 User's Guide

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  Summary of Contents for Epson ET-2720

  • Page 1 ET-2720 User's Guide...
  • Page 3: Table Of Contents

    Changing the Sleep Timer Setting from the Control Panel ............20 Changing the Power Off Timer Setting from the Control Panel............21 Epson Connect Solutions for Smartphones, Tablets, and More ............22 Setting Up Epson Connect Services....................23 Using Epson Email Print ....................... 24 Using the Epson iPrint Mobile App ....................
  • Page 4 Loading Paper ............................51 Loading Paper in the Sheet Feeder....................51 Paper Loading Capacity ........................55 Compatible Epson Papers........................56 Borderless Paper Type Compatibility ....................58 Paper or Media Type Settings - Printing Software................58 Selecting the Paper Settings - Control Panel ..................59 Paper or Media Type Settings - Control Panel................
  • Page 5 Changing the Language of the Printer Software Screens ............89 Changing Automatic Update Options .................... 90 Printing with the Built-in Epson Driver - Windows 10 S............... 91 Selecting Print Settings - Windows 10 S..................91 Printing on a Mac ..........................94 Selecting Basic Print Settings - Mac .....................
  • Page 6 Additional Scanning Settings - Main Settings Tab ............... 119 Additional Scanning Settings - Advanced Settings Tab ............... 119 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........120 Image Format Options......................... 122 Scan Resolution Guidelines ......................123 Refilling Ink ..............................
  • Page 7 Power Cleaning Using the Product Control Panel..............149 Power Cleaning Using a Computer Utility ................150 Print Head Alignment ........................152 Aligning the Print Head Using the Product Control Panel ............152 Cleaning the Paper Guide ........................ 153 Checking the Number of Sheets....................... 154 Checking the Sheet Counter - Windows ..................
  • Page 8 Incorrect Colors ........................... 191 Solving Scanning Problems ......................192 Scanning Software Does Not Operate Correctly ................. 193 Cannot Start Epson Scan 2 ......................193 Solving Scanned Image Quality Problems ..................194 Image Consists of a Few Dots Only..................... 194 Line of Dots Appears in All Scanned Images................195 Straight Lines in an Image Appear Crooked ................
  • Page 9 FCC Compliance Statement......................214 Binding Arbitration and Class Waiver ....................214 Trademarks ............................218 Copyright Notice..........................218 libTIFF Software Acknowledgment....................219 A Note Concerning Responsible Use of Copyrighted Materials........... 219 Default Delay Times for Power Management for Epson Products ..........220...
  • Page 10 Copyright Attribution ........................220...
  • Page 11: Et-2720 User's Guide

    ET-2720 User's Guide Welcome to the ET-2720 User's Guide. For a printable PDF copy of this guide, click here.
  • Page 12: Product Basics

    See these sections to learn about the basic features of your product. Using the Control Panel Product Parts Locations Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Voice-activated Printing Using AirPrint Using Google Cloud Print Using the Mopria Print Service...
  • Page 13: Control Panel Buttons And Lights

    Control Panel Buttons and Lights power button and light home button LCD screen help button Arrow buttons and OK button stop button start button reset button back button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions.
  • Page 14: Entering Characters On The Lcd Screen

    Icons Description No Wi-Fi connection. A Wi-Fi network error has occurred or the product is searching for a connection. A Wi-Fi connection is established. The number of bars indicates the connection's signal strength. No Wi-Fi Direct connection. A Wi-Fi Direct connection is established. Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen...
  • Page 15: Changing Lcd Screen Language

    Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3. Select Printer Setup and press the OK button. 4.
  • Page 16: Preventing Pc Connection Via Usb

    6. Press the home button to exit. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB-connected computer. This restricts non-network access to the product. 1. Press the home button, if necessary. 2.
  • Page 17: Product Parts Locations

    Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front Rear paper feed Paper support Edge guides Feeder guard Output tray Paper stopper...
  • Page 18: Product Parts - Inside

    Product Parts - Inside Document cover Scanner glass Control panel...
  • Page 19: Product Parts - Back

    Inner cover Ink tank unit Ink tanks Ink tank cover Print head Parent topic: Product Parts Locations Product Parts - Back AC inlet USB port Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time.
  • Page 20: Changing The Sleep Timer Setting From The Control Panel

    Changing the Sleep Timer Setting from the Control Panel You can use the product's control panel to change the time period before the product enters sleep mode. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings and press the OK button. 3.
  • Page 21: Changing The Power Off Timer Setting From The Control Panel

    5. Use the arrow buttons to adjust the number of minutes of inactivity before the product enters sleep mode. Then press the OK button. 6. Press the home button to exit. Parent topic: Using Power Saving Settings Changing the Power Off Timer Setting from the Control Panel You can use the product's control panel to change the time period before the printer turns off automatically.
  • Page 22: Epson Connect Solutions For Smartphones, Tablets, And More

    Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App.
  • Page 23: Setting Up Epson Connect Services

    Using Windows 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary.
  • Page 24: Using Epson Email Print

    Wi-Fi Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
  • Page 25: Using Epson Remote Print

    With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
  • Page 26: Voice-Activated Printing

    • Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. • Siri: Download and install the Epson iPrint app then select your product. See the link below for instructions.
  • Page 27: Using Google Cloud Print

    Wi-Fi Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below.
  • Page 28: Setting Up Google Cloud Print On A Chromebook

    With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.
  • Page 29: Using The Mopria Print Service

    4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
  • Page 30: Android Printing Using The Epson Print Enabler

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
  • Page 31: Using Windows 10 Mobile Printing

    There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
  • Page 32: Wi-Fi Networking

    Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
  • Page 33: Wi-Fi Infrastructure Mode Setup

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
  • Page 34: Selecting Wireless Network Settings From The Control Panel

    The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
  • Page 35 6. Enter your wireless password (or network name and then password). • To enter characters, press the up or down arrow button. • To change the character case or type, press the reset button. • To move the cursor to the right or to add a space, press the right arrow button. •...
  • Page 36: Wi-Fi Direct Mode Setup

    You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device...
  • Page 37 You see this screen: 3. Press the right arrow button to select Wi-Fi Direct and press the OK button. 4. Press the OK button twice. You see this screen: 5. Press the down arrow button and then press the arrow buttons to select Change Password. 6.
  • Page 38 7. Press the OK button to change the Wi-Fi Direct password. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the password. 8. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long.
  • Page 39: Wi-Fi Protected Setup (Wps)

    You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. Note: If the icon is displayed on the LCD screen, Wi-Fi Direct mode is not enabled. Repeat these steps to try again.
  • Page 40 You see this screen: 4. Press the OK button twice. You see this screen: 5. Press the arrow buttons to select Push Button Setup (WPS) and press the OK button. 6. Follow the instructions on the LCD screen to complete WPS setup. If the network connection is successful, the icon is displayed on the LCD screen.
  • Page 41: Printing A Network Status Sheet

    Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status. 1. Press the home button, if necessary. 2. Select Settings > Network Settings > Print Status Sheet. You see this screen: 3.
  • Page 42: Network Connection Report Codes And Messages

    You see a screen like this: 3. Press the start button to print the network connection report. Examine any error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections.
  • Page 43 Error code Message Note: Error codes and messages listed here may not all apply to your product. Error Codes and Messages Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product.
  • Page 44 Error code and message Solution E2, E3, or E7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
  • Page 45 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
  • Page 46 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
  • Page 47 Error code and message Solution Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
  • Page 48: Changing Or Updating Network Connections

    Network Environment Messages Message Solution The same SSID may be set on several Check the settings on your router and other access points access points. to make sure each one uses a different SSID. The Wi-Fi environment needs to be Move your product closer to your router or access point, improved.
  • Page 49: Accessing The Web Config Utility

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
  • Page 50: Disabling Wi-Fi Features

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
  • Page 51: Loading Paper

    Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel...
  • Page 52 2. Slide the edge guides out all the way. 3. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 4.
  • Page 53 • Load up to 10 envelopes in the center of the paper support. Load them printable side up and flap edge left. • Load a sheet of loose-leaf or other paper with holes facing as shown. • To load a sheet of paper longer than legal size, close the paper support, then load the leading edge of the paper as shown.
  • Page 54 5. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back. Note: Do not place objects on the feeder guard. Doing so may prevent paper from feeding. 6. Pull out the output tray. 7.
  • Page 55: Paper Loading Capacity

    30 sheets Copy paper Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 Epson Bright White Pro inches [210 × 297 mm]) or smaller: Paper Up to the line indicated by the arrow Epson Bright White Premium...
  • Page 56: Compatible Epson Papers

    (U.S. sales), epson.ca (Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter (8.5 ×...
  • Page 57 Paper Type Size Part number Sheet count Epson Multipurpose Plus Paper Letter (8.5 × 11 inches S450217-4 [216 × 279 mm]) Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 [216 × 279 mm]) Epson Premium Presentation 8 × 10 inches (203 × 254 mm)
  • Page 58: Borderless Paper Type Compatibility

    You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss Borderless Paper Sizes • 4 × 6 inches (102 × 152 mm) •...
  • Page 59: Selecting The Paper Settings - Control Panel

    For this paper Select this paper Type or Media Type setting Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy...
  • Page 60: Paper Or Media Type Settings - Control Panel

    For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Premium Photo Paper Glossy Prem. Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy...
  • Page 61: Selecting The Default Paper Source Settings

    Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Presentation Matte Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Double- sided Epson Ultra Premium Presentation Paper Matte Envelope Envelope Parent topic: Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product.
  • Page 62: Paper Source Settings Options

    5. When you are finished, press the home button to exit. Paper Source Settings Options Parent topic: Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description Settings option Paper Setting...
  • Page 63: Placing Originals On The Product

    Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
  • Page 64 2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.
  • Page 65: Copying

    Copying Documents or Photos You can copy color or black-and-white documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on in the product.
  • Page 66 6. Press the left or right arrow button to select one of the following: • Color: for color copies • B&W: for black-and-white copies 7. Press the OK button to view the print settings for the copies. You see this screen: 8.
  • Page 67: Copying Options

    Note: To cancel copying, press the stop button. Parent topic: Copying Related references Compatible Epson Papers Paper Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying Options Select the copying options you want to use for your copies.
  • Page 68 Copying option Available settings Description Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order settings as necessary. Quality Draft Adjusts the quality of your copies Standard...
  • Page 69: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 70: Selecting Basic Print Settings - Windows

    Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 71 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5.
  • Page 72: Print Quality Options - Windows

    15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printing Software...
  • Page 73: Selecting Double-Sided Printing Settings - Windows

    2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
  • Page 74 You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing. Note: The surface of the paper may smear during double-sided printing.
  • Page 75: Double-Sided Printing Options - Windows

    Double-sided Printing Options - Windows You can select any of the double-sided options to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Booklet Option Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
  • Page 76 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.
  • Page 77: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
  • Page 78: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
  • Page 79: Header/Footer Settings - Windows

    High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
  • Page 80: Selecting A Printing Preset - Windows

    Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.
  • Page 81 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.
  • Page 82: Selecting Extended Settings - Windows

    Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
  • Page 83: Extended Settings - Windows

    Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.
  • Page 84: Printing Your Document Or Photo - Windows

    Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
  • Page 85: Locking Printer Settings - Windows

    You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
  • Page 86 • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.
  • Page 87: Locked Setting Options

    Locked Setting Options Parent topic: Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete...
  • Page 88: Selecting Default Print Settings - Windows

    Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
  • Page 89: Changing The Language Of The Printer Software Screens

    Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
  • Page 90: Changing Automatic Update Options

    5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.
  • Page 91: Printing With The Built-In Epson Driver - Windows 10 S

    Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
  • Page 92 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
  • Page 93 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
  • Page 94: Printing On A Mac

    13. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
  • Page 95: Selecting Basic Print Settings - Mac

    Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
  • Page 96 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 97 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
  • Page 98: Print Quality Options - Mac

    Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper.
  • Page 99: Print Options - Mac

    Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.
  • Page 100: Selecting Print Layout Options - Mac

    select a custom setting to create a custom paper size, but the Quality setting will be limited to Normal. Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details. 2.
  • Page 101: Managing Color - Mac

    • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing on a Mac Managing Color - Mac You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout, or turn off color management in your printer software.
  • Page 102: Color Matching And Color Options - Mac

    Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
  • Page 103: Selecting Printing Preferences - Mac

    Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &...
  • Page 104: Printing Your Document Or Photo - Mac

    Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. High Speed Printing Speeds up printing but may reduce print quality.
  • Page 105: Checking Print Status - Mac

    Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Managing Color - Mac Selecting Printing Preferences - Mac Checking Print Status - Mac...
  • Page 106: Printing From A Chromebook

    With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.
  • Page 107: Cancelling Printing Using A Product Button

    Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in, as long as you have Internet access. Visit Epson Support for Google Cloud Print (U.S) Epson Support for Google Cloud Print...
  • Page 108: Scanning

    After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program...
  • Page 109 You see a screen like this: 4. Press the left or right arrow button to select a scan option and press the OK button. • To Computer (JPEG) saves your scan as a JPEG file on your computer or as an image capture on a Mac.
  • Page 110: Changing Default Scan Job Settings

    Start > All Programs or Programs > EPSON Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.
  • Page 111: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
  • Page 112 • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
  • Page 113 You see an Epson Scan 2 window like this:...
  • Page 114: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 115 You see an Epson Scan 2 window like this:...
  • Page 116: Starting A Scan From A Smart Device

    Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
  • Page 117 You see this window:...
  • Page 118 7. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 8. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 9. Select any of the additional settings that you want to use on the Main Settings tab.
  • Page 119: Additional Scanning Settings - Main Settings Tab

    Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
  • Page 120: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2

    Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
  • Page 121 Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 122: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
  • Page 123: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
  • Page 124: Refilling Ink

    Continued use of the product when the ink level is below the lower line on a tank could damage the product. Ink Safety Precautions Check Ink Levels Purchase Epson Ink Refilling the Ink Tanks Ink Safety Precautions Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
  • Page 125 • Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use of the product when the ink is expended could damage the product. • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
  • Page 126: Check Ink Levels

    Ink Bottle and Ink Tank Information • To maintain optimum print head performance, some ink is consumed from all ink tanks during printing and when performing maintenance operations, such as cleaning the print head. Ink may also be consumed when the product is turned on. •...
  • Page 127: Checking Ink Levels On Your Product

    Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
  • Page 128 You see a window like this: 2. Refill any ink tank as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
  • Page 129: Checking Ink Levels - Mac

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Refill any ink tank as needed.
  • Page 130: Disabling Special Offers With Windows

    Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
  • Page 131: Purchase Epson Ink

    (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
  • Page 132 Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
  • Page 133 4. Open the ink tank cover. 5. Open the cap for the ink tank you are going to fill. Note: Make sure the color of the ink tank matches the ink color you want to refill.
  • Page 134 6. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Do not allow the top of the ink bottle to hit any objects after removing its cap; otherwise, ink may spill.
  • Page 135 7. Position the top of the ink bottle along the slot in front of the filling port, then slowly stand the bottle up to insert it. Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position;...
  • Page 136 8. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle.
  • Page 137 10. Repeat the previous steps as necessary for each ink tank you need to refill. 11. Close the ink tank cover firmly. 12. Press the start button. 13. Follow the on-screen instructions to reset the ink level for the colors you refilled. Parent topic: Refilling Ink Related concepts Purchase Epson Ink...
  • Page 138: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper path.
  • Page 139: Checking The Nozzles Using The Product Control Panel

    Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3.
  • Page 140 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
  • Page 141: Checking The Nozzles Using A Computer Utility

    Related topics Loading Paper Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2.
  • Page 142 You see a window like this: 5. Click Print.
  • Page 143: Print Head Cleaning

    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related tasks...
  • Page 144: Cleaning The Print Head Using The Product Control Panel

    Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may have to refill the ink tank first. Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance...
  • Page 145 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
  • Page 146: Cleaning The Print Head Using A Computer Utility

    Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2.
  • Page 147 You see a window like this: 5. Click Start to begin the cleaning cycle. You see a message on the computer screen during the cleaning cycle.The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never open the inner cover or turn off the product during a cleaning cycle or you may damage it.
  • Page 148 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
  • Page 149: Power Cleaning

    Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Power Cleaning Using the Product Control Panel...
  • Page 150: Power Cleaning Using A Computer Utility

    If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning Related tasks Refilling the Ink Tanks Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer.
  • Page 151 If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
  • Page 152: Print Head Alignment

    Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality...
  • Page 153: Cleaning The Paper Guide

    7. Press the start button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 8. Check the printed pattern and use the arrow and OK buttons to select the number representing the most solid printed pattern for each set on the LCD screen.
  • Page 154: Checking The Number Of Sheets

    You see a screen like this: 3. Select Paper Guide Cleaning and press the OK button. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related concepts Print Head Alignment...
  • Page 155: Checking The Sheet Counter - Windows

    You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...
  • Page 156 2. Select Printer and Option Information. You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets...
  • Page 157: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 158: Transporting Your Product

    6. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 7. Close the document cover. 8.
  • Page 159 • Do not put opened ink bottles in the box with the product. • Before transporting the product, make sure that the print head is in the home (far right) position. 1. Turn off the product. 2. Remove all the paper and any originals from the product. 3.
  • Page 160 5. Open the ink tank cover and make sure that the ink tank caps are installed securely. 6. Close the ink tank cover securely.
  • Page 161 7. Close the paper support and output tray, then lower the control panel by gently pushing it down. 8. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. If print quality has declined when you print again, clean and align the print head. Parent topic: Cleaning and Transporting Your Product Related concepts...
  • Page 162: Solving Problems

    Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
  • Page 163: Product Status Messages

    • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x or later: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.
  • Page 164: Message Appears Prompting You To Reset Ink Levels

    During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
  • Page 165: Running A Product Check

    Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks. 2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a low ink alert system.
  • Page 166 • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check other solutions. If they do not work, contact Epson. Parent topic:...
  • Page 167: Resetting Control Panel Defaults

    Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2.
  • Page 168: Product Does Not Turn On Or Off

    • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
  • Page 169: Control Panel Setup Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
  • Page 170: Product Cannot Connect To A Wireless Router Or Access Point

    Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
  • Page 171: Network Software Cannot Find Product On A Network

    • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary. • If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the maximum number of devices connected to your product (8).
  • Page 172: Product Does Not Appear In Mac Printer Window

    Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
  • Page 173: Wireless Network Connection Is Unstable On A Mac

    Related concepts Uninstall Your Product Software Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
  • Page 174: Cannot Scan Over A Network

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
  • Page 175: Solving Copying Problems

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected.
  • Page 176: Product Makes Noise When It Sits For A While

    Print Head Nozzle Check Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jams Inside the Product Paper Ejection Problems...
  • Page 177: Paper Jams Inside The Product

    Related references Paper Specifications Paper Jams Inside the Product Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper. Take the following precautions when removing jammed paper from the product: •...
  • Page 178: Nothing Prints

    Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: •...
  • Page 179: Product Icon Does Not Appear In Windows Taskbar

    • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
  • Page 180 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
  • Page 181: Solving Page Layout And Content Problems

    Related references Paper or Media Type Settings - Printing Software Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages.
  • Page 182: Too Many Copies Print

    Related tasks Selecting Basic Print Settings - Mac Selecting Additional Layout and Print Options - Windows Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly, try these solutions:...
  • Page 183: Border Appears On Borderless Prints

    • Make sure your paper is positioned correctly for feeding into the product. • When placing originals on the scanner glass, align the corner of the original with the corner indicated by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner. •...
  • Page 184: Incorrect Characters Print

    • Make sure you have stored the paper correctly. Paper can expand or contract if it is not stored properly. See the instructions that came with your paper for storage instructions. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Incorrect Characters Print...
  • Page 185: Incorrect Image Size Or Position

    Selecting Page Setup Settings - Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software.
  • Page 186: Solving Print Quality Problems

    • Turn off any high speed settings in your product software. • Align the print head. • Make sure the product is not printing while tilted or at an angle. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics...
  • Page 187: Blurry Or Smeared Printout

    • Turn off any high speed settings in your product software. • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting. • Adjust the print quality in the product software. •...
  • Page 188 • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
  • Page 189: Faint Printout Or Printout Has Gaps

    Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper Specifications Compatible Epson Papers Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows...
  • Page 190: Grainy Printout

    Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Alignment Print Head Cleaning Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel...
  • Page 191: Incorrect Colors

    Standard (Windows) or Normal (Mac) instead. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Page 192: Solving Scanning Problems

    • Try selecting a different Color Management setting on the More Options tab of the printer software, and changing the Scene Correction setting to something other than Auto Correct. • For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power Cleaning utility.
  • Page 193: Scanning Software Does Not Operate Correctly

    EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.
  • Page 194: Solving Scanned Image Quality Problems

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
  • Page 195: Line Of Dots Appears In All Scanned Images

    • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.
  • Page 196: Image Colors Are Patchy At The Edges

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.
  • Page 197: Scanned Image Colors Do Not Match Original Colors

    Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
  • Page 198: Uninstall Your Product Software

    • Use an original with clear text. • On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text tab. • Select Settings > Scanner Settings > Scan Settings, adjust the following settings, and try scanning again: •...
  • Page 199: Uninstalling Product Software - Mac

    In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall.
  • Page 200: Where To Get Help

    5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
  • Page 201 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
  • Page 202: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 203: Mac System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 204 Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
  • Page 205: Printable Area Specifications

    Parent topic: Technical Specifications Related references Compatible Epson Papers Paper Loading Capacity Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.61 inches (41 mm) minimum...
  • Page 206 Single sheets - borderless Reduced print quality area/top: 1.73 inches (44 mm) minimum Reduced print quality area/bottom: 1.57 inches (40 mm) minimum Envelopes Right/left margins: 0.12 inch (3 mm) minimum Top/bottom margins: 0.20 inch (5 mm) minimum Reduced print quality area/right: 0.71 inch (18 mm) minimum Reduced print quality area/left: 1.61 inches (41 mm) minimum Parent topic: Technical Specifications...
  • Page 207: Scanning Specifications

    Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
  • Page 208: Dimension Specifications

    Color Cyan, Magenta, Yellow, Black Ink life Opened package: Use as soon as possible Unopened package: Use before the date on the package has expired Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after 2 hours at 77 °F (25 °C) Parent topic:...
  • Page 209: Environmental Specifications

    Rated frequency range 50 to 60 Hz Rated current 0.4 to 0.2 A Power consumption with USB Standalone copying: Approximately 12 W (ISO/IEC24712) connection Ready mode: Approximately 4.3 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications Environmental Specifications...
  • Page 210: Safety And Approvals Specifications

    • Manufacturer: Seiko Epson Corporation. • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 211: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 212 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
  • Page 213: Lcd Screen Safety Instructions

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
  • Page 214: Fcc Compliance Statement

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 215 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 216 Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during...
  • Page 217 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
  • Page 218: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 219: Libtiff Software Acknowledgment

    Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.
  • Page 220: Default Delay Times For Power Management For Epson Products

    Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.