Ihse Draco vario 485 Series Quick Setup

Draco vario Repeater Series 485
3. Technical Support
Prior to contacting support please ensure you have read the quick
setup, the manual, and then installed and set-up your device as
recommended.
3.1 Support Checklist
To efficiently handle your request it is necessary to complete our
checklist for support and problem cases.
http://www.ihse.de/fileadmin/redakteur/pdf/support/checklist.pdf
Please keep the following information available before you call:
■ Company, name, phone number and email
■ Type and serial number of the device (see bottom of device)
■ Date and number of sales receipt, name of dealer if necessary
■ Issue date of the existing manual
■ Nature, circumstances and duration of the problem
■ Involved components (such as graphic source/CPU, OS, gra-
phic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
■ Results from any testing you have done
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
!
Devices that are sent in without a RMA number cannot be
accepted. The shipment will be sent back without being
opened, postage unpaid.
Quick Setup
Draco vario Repeater Series 485
Excellence in KVM and Video
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Phone +49 7546 9248-43
Fax +49 7546 9248-48
Web www.ihse.de
E-Mail techsupport@ihse.de
Skype ihse.support
Office hours:
Monday - Thusday 8:00 am to 4:30 pm
Friday 8:00 am to 3:00 pm
Manual
We continue to develop and improve our products, adding new
functions and features on a regular basis, so we want you to always
have the latest manual. For this reason, we do not include a manual
in an electronic or printed form but kindly ask you to download the
latest manual using the following link:
http://www.ihse.de/fileadmin/redakteur/pdf/manuals/m485.pdf
Quick Setup
Draco vario Repeater Series 485
Draco vario
Repeater
Quick Setup
Series 485
Quick Setup