Ihse Draco vario 485 Series Quick Setup

3. Technical Support

Prior to contacting support please ensure you have read the quick
setup, the manual, and then installed and set-up your device as
recommended.

3.1 Support Checklist

To efficiently handle your request it is necessary to complete our
checklist for support and problem cases.
ihse.com/checklist
Please keep the following information available before you call:
■ Company, name, phone number and email
■ Type and serial number of the device (see bottom of device)
■ Date and number of sales receipt, name of dealer if necessary
■ Issue date of the existing manual
Nature, circumstances and duration of the problem
■
■ Involved components (such as graphic source/CPU, OS, gra-
phic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
Results from any testing you have done
■

3.2 Shipping Checklist

1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be
accepted. The shipment will be sent back without being
opened, postage unpaid.
Series 485 Draco vario Repeater
SUPPORT
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Benzstrasse 1
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
Series 485
CONTACT
Draco vario Repeater
tel. +1 732 738 8780
fax +1 732 631 0121
Series 485
info@ihseusa.com
www.ihseusa.com
EST
9.00 am to 5.00 pm
tel. +65 6841 4707
sales@ihseapac.com
www.ihseapac.com
SGT
9.00 am to 6.00 pm
tel. +49 7546 9248-43
fax +49 7546 9248-48
techsupport@ihse.de
www.ihse.de
CET
8.00 am to 6.00 pm
8.00 am to 5.00 pm
Draco vario Repeater Series 485
QUICK SETUP
Draco vario Repeater