ReSound Custom User Manual
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ReSound Custom User Manual

ReSound Custom User Manual

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User guide
ReSound Custom hearing aids

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  • Page 1 User guide ReSound Custom hearing aids...
  • Page 2 Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ CIC size 10A o ITC, ITE size 312 £ ITE size 13 Program Beep Description One beep Two beeps Three beeps Four beeps...

  • Page 3: Table Of Contents

    Table of Contents Introduction Your hearing aid How to get your hearing aid ready for use How to place the hearing aids in your ears How to remove the hearing aids from your ears How to use your hearing aids Using a telephone Advanced options Wireless accessories...

  • Page 5: Introduction

    Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day. This way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.

  • Page 6: Your Hearing Aid

    Your hearing aid Your hearing aid – Completely-In-the-Canal (CIC) 1. Push button (optional) 2. Battery door and On/Off switch 3. Removal cord (optional) 4. Sound outlet 5. Wax filter 6. Vent 7. Microphone inlets 8. Manufacturer 9. Model designation and Serial number 10.
  • Page 7 Your hearing aid – In-The-Canal (ITC)/In-The-Ear (ITE) 1. Microphone sound inlets 2. Push button (optional) 3. Battery door 4. Volume control (optional) 5. Vent Your hearing aid...

  • Page 8: How To Get Your Hearing Aid Ready For Use

    How to get your hearing aid ready for use Replacing the battery 1. Open the battery door completely by using your fingernail. Remove the used battery if present. 2. Prepare the new battery. Remove the protective foil to activate the battery.
  • Page 9 3. Insert the new battery with the positive side in the correct position. Always insert the battery in the door: never directly into the hearing aid. Gently close the battery door. NOTE: Always use new zinc-air batteries that have a minimum remaining shelf life of one year. When the hearing aid is not in use, open the battery door to turn it off.
  • Page 10 – Consult a physician immediately if a battery has been swallowed, as they can be harmful to your health. – Keep batteries away from children, mentally disabled persons, and pets. • Batteries may leak. Remove the battery if you leave the hearing aids unused for longer periods. •...
  • Page 11 Low battery warning when paired with wireless accessories (optional) NOTE: The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV via our TV streamer. As the battery power goes down, the wireless functions stop working.
  • Page 12 Remote control Battery level Signal Hearing aid Streaming Fully charged 4 even tones Depleted 3 even tones and 1 longer tone These will work again when you insert a new battery. How to get your hearing aid ready for use...

  • Page 13: How To Place The Hearing Aids In Your Ears

    How to place the hearing aids in your ears How to tell right from left If you have two hearing aids, it is important that you can recognise one from the other. Your right hearing aid will always have a red marking, while your left hearing aid will have a blue marking.
  • Page 14 By experimenting, you may discover an easier method. With proper insertion, hearing aids should fit snugly but comfortably. NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion. How to place the hearing aids in your ears...

  • Page 15: How To Remove The Hearing Aids From Your Ears

    How to remove the hearing aids from your ears Remove Completely-In-Canal hearing aids 1. Hold the removal cord with your thumb and index finger and pull outward. 2. Hold the edges of the hearing aid with your thumb and index finger and pull out and slightly upward, while slightly rotating your hand forward.
  • Page 16 Remove In-The-Canal (ITC) and In-The-Ear (ITE) Hold the edges of the hearing aid with your thumb and index finger and pull out and slightly upward, while slightly rotating your hand forward. CAUTION: Never attempt to modify the shape of the hearing aid yourself. How to remove the hearing aids from your ears...

  • Page 17: How To Use Your Hearing Aids

    How to use your hearing aids Operation of the hearing aid The volume control (optional) allows you to adjust the volume of your hearing aids to your liking. 1. To increase the volume, turn the volume control up (+). 2. To decrease the volume, turn the volume control down (-). When you change the volume, the hearing aid responds with a beep.
  • Page 18 When you change volume on one of the hearing aids, it responds with one or more beeps. A beep in the second hearing aid follows. If your hearing aids support wireless remote control, you may use the ReSound Remote Control 2 or the ReSound Smart 3D™ app to adjust e.g. the volume.
  • Page 19 NOTE: If you have two hearing aids with the Synchronised Push Button enabled, program changes to one hearing aid automatically repeats in the second hearing aid. The same number of confirmation beeps will follow in the second hearing aid. This Synchronised Push Button can also be configured to allow one side to control volume increase and the other to control volume decrease.
  • Page 20 NOTE: The telecoil does not work without a teleloop (that is, an induction loop) or an HAC telephone. If you are having trouble hearing with the telecoil, ask you hearing care professional to adjust the program. If there is no sound from your hearing aids in a teleloop system with an active Telecoil function, the teleloop system may not be turned on or may not be operating correctly.
  • Page 21 HAC telephone Some smartphones are hearing aid compatible (HAC). The HAC phone establishes a small hearing loop that your hearing aids can connect to. The telecoil picks up the HAC phone's signal and converts it to sound. To use a HAC phone, follow these steps: 1.
  • Page 22 NOTE: • If the phone has a poor telecoil signal, use the microphone program. To avoid whistling, do not hold the handset too tightly against your ear. • Ask your hearing care professional to enable the Telecoil programme in your hearing aids. •...

  • Page 23: Using A Telephone

    Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 24 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. NOTE: If you find it difficult to get a good result while using your mobile phone, your hearing care professional can give you advice on available wireless accessories to enhance listening capabilities.
  • Page 25 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers). Phone Now precautions • If you experience frequent signal loss or noise during calls, move the magnet to another place on the telephone receiver. • Only use magnets supplied by ReSound. Using a telephone...
  • Page 26 Place the Phone Now magnet Place the magnet on your telephone receiver to allow operation of the Phone Now function. In order to place the magnet properly: 1. Clean the telephone 2. Remove foil from magnet 3. Place the magnet thoroughly NOTE: If you are not satisfied with the strength of Phone Now, you can reposition the magnet or add additional magnets.
  • Page 27 Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning agent to clean the telephone. How to use Phone Now 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone program is active. NOTE: •...

  • Page 28: Advanced Options

    ReSound Assist and ReSound Assist Live (optional) If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional.
  • Page 29 For optimum performance, make sure the hearing aids are connected to the ReSound Smart 3D™ app and placed close to the iPhone, iPad, iPod touch or the Android™ smartphone before applying the changes. This service only works if your smart device is connected to the Internet. Your hearing care professional will provide information regarding this option, and how it works with the ReSound Smart 3D™...
  • Page 30 • Install updates to keep the app working correctly. • The app must only be used with ReSound hearing aids for which they are intended, and ReSound takes no responsibility if the app is used with other hearing aids. •...
  • Page 31 • If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids, you can use our ReSound Phone Clip+ to answer the phone. Flight Mode (optional) Your hearing aids can be controlled from your smartphone or Remote Control – this option can be added by your hearing care professional.
  • Page 32 Activating wireless communication (exit Flight Mode) 1. Open and close the battery door on each hearing aid once. 2. Wireless communication will be activated after 10 seconds. NOTE: It is important to wait an additional 15 seconds after wireless function resumes before opening and closing the battery compartment again for any reason.

  • Page 33: Wireless Accessories

    Please find the list of available wireless accessories below: • ReSound TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
  • Page 34 • ReSound Multi Mic works like the ReSound Micro Mic but doubles as a table microphone, connects with loop and FM systems , and has a mini-jack input for streaming audio from a computer or music player. NOTE: • Ask your hearing care professional for more information on the range of ReSound wireless accessories.

  • Page 35: How To Clean And Maintain Your Hearing Aids

    How to clean and maintain your hearing aids Daily maintenance NOTE: It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended.
  • Page 36 7. Do not swim, shower or steam bathe while wearing your hearing aids. How to replace wax filters Custom hearing aids may have wax filters that protect against wax and moisture. It is recommended that these are changed as needed.
  • Page 37 7. Align the new filter to the sound outlet. 8. Press the new filter into the opening, and simultaneously pull and rock back and forth until the new wax filter is in place. Change wax filters 1. To remove the old wax guard, insert the removal side of the wax guard tool into the used wax guard so that the shaft of the tool is touching the rim of the wax guard.

  • Page 38: General Warnings And Precautions

    General warnings and precautions General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2.
  • Page 39 6. Hearing aids should be used only as prescribed by your hearing care professional. Incorrect use may result in sudden and permanent hearing loss. 7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator.
  • Page 40 General precautions 1. When wireless function is activated, the device uses low-powered digitally coded transmissions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing aid away from the affected electronic device 2.

  • Page 41: Hearing Aid Expectations

    Hearing aid expectations • A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to get full benefit from it.

  • Page 42: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Is the hearing aid inserted correctly? Re-insert it. Feedback, "whistling" Is the volume very loud? Reduce it. Are you holding an object (e.g. a hat, a telephone Move your hand away to create receiver) close to the hearing aid? more space between the hearing aid and the object.
  • Page 43 Issue Potential cause Potential solution Sound is distorted or The battery is dead Replace it with a new one. weak? Is the battery dirty? Clean it or replace it with a new one. Did your hearing aid get moist? Use a desiccant (drying kit). Battery drains very Did you leave your hearing aid switched on for Always switch off your hearing...

  • Page 44: Warnings To Hearing Aid Dispensers (Us Only)

      Warnings to Hearing Aid Dispensers (US only) A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1.
  • Page 45 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
  • Page 46 programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.

  • Page 47: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your ReSound hearing aids include the Tinnitus Sound Generator (TSG) module. The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to relieve suffering from tinnitus. The TSG can generate sounds adjusted to your personal preference and your specific therapeutic needs as determined by your doctor, audiologist or hearing care professional.
  • Page 48 If deemed feasible by the hearing professional, subsequent fittings of the Tinnitus Sound Generator Module may be performed remotely and in real time while having live communication via live audio, video and chat on the user's dedicated app. User instructions for the TSG module Description of the device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to relieve suffering from tinnitus.
  • Page 49 Modulation level and speed can also be configured to your likes and needs. An additional feature can be enabled by your hearing care professional that allows you to select predefined sounds that simulate sounds from nature, such as breaking waves or running water. If you have two wireless hearing aids that support ear-to-ear synchronisation, this functionality can be enabled by your hearing care professional.
  • Page 50 The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound which is easily ignored. Sound enrichment is an important component of most approaches to tinnitus management, such as Tinnitus Retraining Therapy (TRT).
  • Page 51 The volume control is an optional feature in the TSG module used for adjusting the sound generator output level. Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 52 TSG - Technical specifications Audio signal technology: Digital. Available sounds White noise signal which can be shaped with the following configurations: High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz...
  • Page 53 Prescription use of a Tinnitus Sound Generator hearing aid The TSG should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound.
  • Page 54 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 55 Warning information WARNING: • Sound generators can be dangerous if improperly used. • Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional. • Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets).
  • Page 56 CAUTION: • Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation.
  • Page 57 WARNING TO THE HEARING CARE PROFESSIONAL: A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator, if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
  • Page 58 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 dB SPL or above.
  • Page 59 6. Adjustment of the Tinnitus Sound Generator settings, using a smartphone app, should only be performed by the parent or legal guardian in cases where the user is minor. Use of the ReSound Assist for remote settings of the tinnitus sound generator, should only be performed by the parent or legal guardian in cases where the user is minor.
  • Page 60 Tinnitus Sound Generator warning to hearing care professionals A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator. If the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
  • Page 61 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 dB SPL or above.

  • Page 62: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 63 During normal operation the temperature should not exceed the limit values of 0 °C (+32 °F) to +45° C (+113 °F), at a relative humidity of 90% , non-condensing. An atmospheric pressure between 500 hPa and 1100 hPa is appropriate. During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60° C (+140 °F) at a relative humidity of 90% RH, non-condensing (for a limited time).
  • Page 64 Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 65 Hereby, GN Hearing A/S declares that the radio equipment types CSX10, CSX12, CSX13, CSI12 and CSI13 are in compliance with Directive 2014/53/EU. • The full text of the EU declaration of conformity is available at the following internet address: www.declarations.resound.com. • In US: FCC CFR 47 Part 15, subpart C •...
  • Page 66 • Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted pursuant to the Japanese Radio Law (電 波 法 ) and the Japanese telecommunications Business Law (電 気 通 信 事 業 法 ). This device should not be modified (otherwise the granted designation number will become invalid).
  • Page 67 In-the-canal (ITC) hearing aids (including type CSI12 with FCC ID X26CSI12, IC number 6941C-CSI12 models) with size 312 battery, are available in the following variants: KE4ITC-DW-MP, KE3ITC-DW-MP, KE2ITC-DW-MP, KE4ITC-DW-HP, KE3ITC-DW-HP, KE2ITC-DW-HP, KE4ITC-DW-UP, KE3ITC-DW-UP, KE2ITC-DW-UP In-the-ear (ITE) hearing aids (including type CSI13 with FCC ID X26CSI13, IC number 6941C-CSI13 models) with size 312 or 13 battery, are available in the following variants: KE4ITE-DW-MP, KE3ITE-DW-MP, KE2ITE-DW-MP, KE4ITE-DW-HP, KE3ITE-DW-HP, KE2ITE-DW-HP,...
  • Page 68 Symbols WARNING: Points out a situation that could lead to serious injuries. CAUTION: Indicates a situation that could lead to minor and moderate injuries. Advice and tips on how to handle your hearing aid better. Equipment includes an RF transmitter. Follow instructions for use.
  • Page 69 Complies with ACMA requirements. Complies with IMDA Standards Complies with IMDA standards. DA105282 Regulatory information...

  • Page 70: Additional Information

    Additional information Technical specifications Hearing aid model Maximum output (Data in accordance with IEC60118-0 Edition 3.0 2015-06, IEC60118-7 and ANSI S3.22-2009, supply Voltage 1.3V) All Low Power (LP) models (CIC models) 114 dB SPL (typical) All Medium Power (MP) models 118 dB SPL (typical) All High Power (HP) models 120 dB SPL (typical) All Ultra Power (UP) models (Not CIC models)
  • Page 71 Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 72 © 2020 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 73 Notes Additional information...
  • Page 74 Notes Additional information...
  • Page 75 Notes Additional information...
  • Page 76 Tel. +45 4575 1111 Australia Oxon OX5 3JA Takapuna, Auckland, 0622 CVRno. 55082715 Tel.: (free) 1800 658 955 Tel.: +44 1869 352 800 Tel.: (free) 0800 900 126 resound.com resound.com resound.com Singapore GN Hearing Pte. Ltd. 456 Alexandra Road #22-01 Singapore 119962 Tel: +65 6320 9388 resound.com...

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