promethean 300 Pro Series Manual
Hide thumbs
Also See for 300 Pro Series:
- Installation and user manual (41 pages) ,
- User manual (37 pages) ,
- Installation manual (34 pages)
Related Manuals for promethean 300 Pro Series
Summary of Contents for promethean 300 Pro Series
- Page 1 Troubleshooting Promethean Interactive Boards Dan Durkee, MCSE, MCT, CNA, CPQ-CUSS, ACE, STS Altiris Executive VP\General Manager Connecting Point Computer Center 303 South Third Street Bismarck, ND 58504 p 701.258.6689 f 701.258.0768...
- Page 2 Disclaimer • This information is intended for IT staff or Promethean certified installers. If you are a classroom teacher you are welcome to use this guide, however be advised that you need to contact your school IT staff or IT support...
-
Page 3: Warranty
Warranty • 3 year parts only warranty – If the Promethean system was not installed by certified Promethean Installer, you have a three year parts only warranty. • 5 year parts only warranty – If the Promethean system was installed by a certified promethean installer, you have a five year parts only warranty. - Page 4 Issue USB Connectivity Issues Pen Not Functioning...
- Page 5 Try to Calibrate Pen • Put pen near flame in corner of the board to go into calibration mode • Right click on icon in system tray and select calibrate...
- Page 6 USB Connectivity Issues Pen Not Functioning • Red X means not connected to the board • Fireboy means you are connected and ready to use the board • KISS – Keep it simple, do you have power and is the USB cable plugged in? •...
-
Page 7: Update Drivers
Update Drivers • Make sure drivers are up to date • Current Driver is at www.prometheanplanet.com • Current Promethean Driver is 5.4.6... -
Page 8: Update Software
Update Software • Make sure Activinspire is up to date • Current version of Activinspire is at www.prometheanplanet.com • Current Activinspire is 1.3.15321... - Page 9 PC System Tray or Mac Control Panel Check to Make You can See the Board – Pen Mode...
- Page 10 Power Cycle Board and PC • Unplug USB from PC, reboot PC • Power cycle the board: ▫ To power cycle AB178 Board or standard 78” and 87” boards (all grey board) unplug power adapter and then plug the power adapter into the wall. ...
- Page 11 Check Device Manager • Look for splat – if splat then fix driver or reload driver • Make sure you have a human interface device...
- Page 12 Swap Cables • Get rid of all USB Extension Cables ▫ As of March 12, 2010, Promethean 300 series board only support USB Superboosters for extension cables. ▫ Cables to Go – silver USB extension cables are no longer supported •...
- Page 13 Swap Computers • Take the existing PC and temporarily swap it with a PC that is working with the board in a different room...
- Page 14 Can you Isolate Issue to Board? • Replace Power supply to board on AB178, Standard 78” and Standard 87” boards • Replace board electronics – swap from a new board or contact Promethean...
- Page 15 Quick reference – DO NOT SKIP • Verify connection type (USB) • Check all connections • Check that driver and software is installed and up to date • Verify whether the driver sees the board • Cycle power to board •...
- Page 16 Issue Changing your Activinspire Studio to Activinspire Primary...
-
Page 17: Basic Steps
Basic Steps • Start Activinspire. • The Dashboard will appear automatically. • Click on Configure. • Click on the check box stating “Launch next time using Primary look and feel.” • Close and restart Activinspire and it will look like Primary. •... - Page 18 Issue Spiking of Pen Irratic Pen Behavior...
- Page 19 Basic Steps – Do Not Skip • Update Driver • Update Software • Power Cycle Board • Get rid of USB extensions...
- Page 20 Can you Isolate Issue to Room? • Turn of lights in room • Unplug all devices in room except PC, Projector and the board...
- Page 21 Can you Isolate Issue to Board? • Replace Power supply to board on AB178, Standard 78” and Standard 87” boards • Replace board electronics – swap from a new board or contact Promethean...
- Page 22 Current Drivers and Stuff...
- Page 23 ▫ Promethean 78” AC2 boards (grey – no speakers) V3.76 ▫ Promethean 87” AC2 boards (grey – no speakers) V3.77 ▫ Prometehan 78” AC2 boards (With Dual Pen Feature) V3.98 ▫ Promethean 78” 300 Pro series (black w/ speakers)V 8.04b • ActivDriver ▫...
- Page 24 Projector Care Projector Bulb Care...
- Page 25 Vibration • Heat and vibrations are the enemy of any projector bulb. If this projector has a filter, check to see if it is plugged. Also, if you turn it to an energy/bulb saving mode, it will be a bit dimmer, but should give you a longer bulb life •...
- Page 26 Three Suggestions Increase Bulb Life • Use the lowest brightness setting possible, set the projector to long bulb life instead of high brightness. • Check/clean the filter often. Check once a week initially, and increase time between checks until it gets to the point you see dust on the filter, then clean at that interval. Don't wait until it is fully caked over.
- Page 27 Promethean 300+ Series Audio Issues...
-
Page 28: Basic Connections
USB cable from the board to the computer, and reboot. Upon restarting, the computer should then recognize the Promethean USB Audio device, and the sound will play through your ActivBoard speakers instead of your computer. - Page 29 • Click on „Apple‟ -> System Preferences -> Sound: • In the „Sound‟ window, click on the „Output‟ tab, and ensure „Promethean USB Audio is selected: • Close the „Sounds‟ window. • Your sound output should now be from your ActivBoard...
- Page 30 Start -> Control Panel -> Hardware and Sound -> Sound) • In the „Audio‟ tab, ensure the „Sound Playback‟ device is set to Promethean USB Audio, and click on „Ok‟: This ensures that any sound played on your computer will be outputted via the...
- Page 31 Thank You...
Need help?
Do you have a question about the 300 Pro Series and is the answer not in the manual?
Questions and answers