Troubleshooting - Data Aire idap Installation, Operation & Maintenance Manual

V. Troubleshooting
Symptom
Cannot connect to the idap
card
System status does not
show any data or data does
not update
Missing data or data does
not display properly
Incorrect Location and unit
Name
Graph does not display or
not update
No Email on alarms
Card the does respond after
changing settings
Unit comes back ON after
command unit to OFF mode
22
• Check network connections such cable and network switch.
• If private network, check network permission. Contact net-
work administrator.
• Perform ping test to check connection.
• Check the IP address that is assigned and programmed to
the card. Use a laptop or dap4 display to check this pro-
grammed IP address. See section II.B and II.C for details.
• Reboot the card (restart dap4).
• Perform Factory reboot and use a laptop to connect directly
to the card via a cross-over cable to check the card. Again
see section II.B for details.
• Check the connection to the card. See above
• Check the dap4 menu setting, menu G- Network Config BMS
port 1 must be set to BACnet TCP/IP. BMS port 2: N/A
• Check to make sure dap4 is online.
• Reboot the card.
• Check the Model and Cooling type setting on Configuration-
General page
• Check and correct the location and unit name on Configura-
tion- General page.
• Check to make sure logger is enable.
• Check to make sure sensor is enable.
• Select update files to this very moment.
• Reboot the card and wait for few minutes.
• Check to make sure alarms and events are enabling. See
Configure Email on alarm notification section.
• Check recipients' email address, user name, password and
SMTP server address.
• Refresh the card.
• Check connection.
• Perform ping test.
• Reboot the card
• Check to make sure idap web page is active
• Check to make sure network connection is okay. Ping test
can be used to verify connection.
Remedy