HP Chromebook 11MK G9 Education Edition Maintenance And Service Manual page 6

Packaging and transporting guidelines .............................................................................................................................. 24
Accessing support information ............................................................................................................................................ 24
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 27
Component replacement procedures ................................................................................................................................. 28
6 Backing up, resetting, and recovering ................................................................................................................................................. 47
Backing up ............................................................................................................................................................................... 47
Resetting ................................................................................................................................................................................. 47
Recovering ............................................................................................................................................................................... 48
Setting up your computer after a reset or recovery ......................................................................................................... 48
Erase and reformat the recovery media ............................................................................................................................ 48
7 Specifications .......................................................................................................................................................................................... 51
Computer specifications ........................................................................................................................................................ 51
29.5 cm (11.6 in) display specifications ............................................................................................................................. 52
8 Statement of memory volatility ........................................................................................................................................................... 53
Current BIOS steps ................................................................................................................................................................. 53
Nonvolatile memory usage .................................................................................................................................................. 55
Questions and answers ......................................................................................................................................................... 57
Using HP Sure Start (select products only) ........................................................................................................................ 59
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Cleaning your computer with a disinfectant ................................................................................................. 23
Caring for wood veneer (select products only) ............................................................................................. 24
Preparation for disassembly ........................................................................................................................... 28
Top cover/keyboard .......................................................................................................................................... 28
Touchpad cable .................................................................................................................................................. 31
Touchpad ............................................................................................................................................................ 32
Speakers ............................................................................................................................................................. 33
Battery ................................................................................................................................................................. 34
Sensor board cable ........................................................................................................................................... 35
Sensor board ...................................................................................................................................................... 36
System board ..................................................................................................................................................... 37
Heat sink ............................................................................................................................................................. 39
29.5 cm (11.6 in) display assembly ................................................................................................................ 40
Installing the Chromebook Recovery Utility .................................................................................................. 48
Creating recovery media .................................................................................................................................. 48
Recovering the Chrome operating system .................................................................................................... 48
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