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Troubleshooting
The Wattsun Dock or Pack won't charge
Cause
1.
Faulty charger.
2.
Faulty power cord.
3.
Charger not properly connected.
4.
Mains voltage out of range.
6.
Temperature is too high or too
low.
7.
The Wattsun Dock or Pack is on.
8.
The Wattsun charger is off.
9.
The Wattsun Dock indicates
ERROR.
De Wattsun Dock isn't working
Cause
1.
Didn't hold the power button long
enough.
2.
Temperature is too high or too
low.
3.
The power cord of your device isn't
properly plugged in to the socket of
the Wattsun Dock.
4.
The power of your electrical device
is too high.
36 - English
Solution
Replace the charger by ordering a new original
charger.
Replace the power cord.
Connect the charger properly.
Check if the mains voltage is correct
(between 220 - 240 Volt AC).
The product can only be charged if the
ambient temperature is between 0 ° C and
25 ° C. Make sure the product is not exposed to
(direct) sunlight and move the product to a colder
environment.
Turn of the Wattsun Dock or Pack before charging.
Turn on the charger by flipping the on / off switch.
Check the Wattsun Dock and restart it. Still
having problems? Hold the powerbutton down for
10 seconds to reset the Dock.
Solution
Hold the power button for 4 seconds to turn on
the Wattsun Dock.
The product can only be used if the
ambient temperature is between -10 ° C and
35 ° C. Make sure the product is not exposed
to (direct) sunlight and move the product to a
colder environment.
Plug the power cord into the socket of the
Wattsun properly, all the way in.
The maximum continuous power has
been exceeded. (Check the technical
specifications of the Dock to see the maximum
continuous power of your Wattsun Dock).
5.
The charger is still connected.
6.
The start-up peak of your electrical
device is too high.
7.
The Wattsun Dock indicates
ERROR.
8.
Moist in the Wattsun Dock.
The Wattsun Pack isn't working.
Cause
1.
The Wattsun Pack isn't stacked on
top op a Dock.
2.
The Wattsun Pack isn't stacked on
top of a Dock correctly.
3.
The battery is empty.
4.
Temperature is too high or too
low.
5.
The charger is still connected.
6.
The Wattsun Pack indicates
ERROR.
37 - English
The Wattsun Dock won't function when the
charger is still connected. Disconnect the
charger and restart the Dock.
Some electrical devices have a start-up peak
too high, causing the Wattsun Dock to switch to
security mode. These products can't be used in
combination with the Wattsun Dock. (See if you
can find a similar device with a lower start-up
peak).
Check the Wattsun Dock and restart it. Still
having problems? Hold the power button down
for 10 seconds to reset the Dock.
The Wattsun Dock is equipped with four
moist sensors. If the sensors detect any moist/
moisture inside of the product, the Dock will
switch off automatically for safety reasons.
Contact customer service for help.
Solution
The Wattsun Pack automatically switches on
when it is stacked on top of a Dock correctly.
The Wattsun Pack has to be stacked on it's four
feet on top of a Dock in a correct manner.
Charge the battery before use. The LED bar
indicates the battery level.
The product can only be used if the
ambient temperature is between -10 ° C and
35 ° C. Make sure the product is not exposed
to (direct) sunlight and move the product to a
colder environment.
The Wattsun Pack won't function when the
charger is still connected. Disconnect the
charger and then place the Pack on a Dock.
Check the Wattsun Pack and place it on the
Dock correctly again. Still having problems?
Reset the pack by briefly touching the
touch button 7 times. All the lights on the LED
bar will blink green when the reset is done.
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