Table of Contents
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Table of Contents
Related Manuals for SURE petcare Felaqua Connect
Summary of Contents for SURE petcare Felaqua Connect
- Page 1 Felaqua™ Connect Product Manual Model no. iCWS**...
- Page 2 'talk' to both Felaqua Connect and your Sure Petcare App. By using the Sure Petcare App, you'll be able to monitor the amount of water that your pet has drunk and how frequently they visit Felaqua Connect each day. This will allow you to observe changes in their drinking habits over time.
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Page 3: Table Of Contents
Connect your Felaqua Connect ..........12 Filling & replacing water ............13 Adding your pet to Felaqua Connect ........14 Introducing a cautious pet to Felaqua Connect .......14 Cleaning & maintenance ............15 Help & support - Hub ..............16 Help & support - Felaqua Connect ..........17... -
Page 4: Important Safety Information
WARNING: • Your Felaqua Connect is not a toy. Do not allow children to play with it. • Your Felaqua Connect includes some small components. To avoid the risk of choking take care to keep any loose parts away from young children and pets, and dispose of all packaging appropriately. - Page 5 • Do not use this product if parts are missing, damaged or worn. • Wash the reservoir and bowl before first use and before refilling. • Use only tap water in your Felaqua Connect and replace the water with clean tap water daily.
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Page 6: Product Overview
The Hub is connected to the internet via an Ethernet cable and monitors the activity of and interactions with your Felaqua Connect. It communicates with both the Felaqua Connect and the Sure Petcare App allowing you to see updates on the Sure Petcare App even when you're away from home! The product presents water in a more natural way, encouraging your cat to drink. -
Page 7: Felaqua Connect System
Petcare connected products and pets). You can invite other members of your family to join your household. Purchase a Sure Petcare Hub In order for your Felaqua Connect to work with the Sure Petcare App you will need to purchase an accompanying Hub. For more information please visit surepetcare.com/hub... -
Page 8: Set Up Your Hub
Set up your Hub Once you have successfully downloaded the Sure Petcare App, you will need to plug in your Hub and set it up. Please follow the steps below: Plug one end of the Ethernet cable into the base of your Hub and the other end into a spare Ethernet port on your router. -
Page 9: Where To Put Your Hub
Where to put your Hub Because your Felaqua Connect system communicates wirelessly, the location of your Hub can affect its performance. Here are some tips to improve connection. 10 m Place the Hub at least 1 metre (3 feet) off Try to position your Hub so that it is in the ground (i.e. -
Page 10: Hub Lights
Both ears are solid red – Your Hub is doing a software update. Be patient, your Hub will reboot and continue as normal shortly. Both ears flashing red – Your Hub has lost connection with your Felaqua Connect and is trying to reconnect. -
Page 11: Batteries
To insert or change the batteries please follow the steps below: There is an LED to the right of the reservoir on Felaqua Connect and if the batteries are low, or if there's a problem with how they've been inserted, this light will flash red every five seconds. -
Page 12: Where To Put Your Felaqua Connect
Where to put your Felaqua Connect Where you decide to put your Felaqua Connect could have a big impact on how much your cat chooses to use it, as well as the accuracy of the data it collects and reports. -
Page 13: Connect Your Felaqua Connect
30cm/12" apart. Adding a product to your current app Household You can add a Felaqua Connect to your existing Sure Petcare Household via the app. Go to the Household section and follow the instructions above. You can also assign your pet's microchip ID remotely via the app. This means you won't have to add them manually. -
Page 14: Filling & Replacing Water
It is important to change your pet's water on a daily basis, not only to ensure your pet stays happy and healthy, but also to keep your Felaqua Connect clean and in working order. Changing the water regularly can also help it maintain the optimal water presentation. -
Page 15: Adding Your Pet To Felaqua Connect
If your pet doesn't have a microchip, please go to surepetcare.com/accessories to purchase a Sure Petcare RFID Collar Tag. If you already have a Sure Petcare Household, it is possible to assign your pets to Felaqua Connect. Simply go to the Household section of the app (after pairing your Felaqua Connect) and click assign. -
Page 16: Cleaning & Maintenance
Cleaning & maintenance It is important to keep your Felaqua Connect clean to ensure it functions reliably. Do NOT submerge the main unit into water or place it under a running tap! Water ingress can cause damage to the electronic components within the unit. -
Page 17: Help & Support - Hub
• You can also try relocating your Hub following the advice given on page 8. If that doesn't work, you will need to move your Hub closer to your Felaqua Connect - read below. • In order to move your Hub closer, try connecting it to your router using a longer Ethernet cable. -
Page 18: Help & Support - Felaqua Connect
If it has moved significantly, it will have become hard to read. If this is the case, or in the meantime, you could use a Sure Petcare RFID Collar Tag available from surepetcare.com/accessories. Attach to your pet's collar and repeat the 'Add a pet' process - see page 14. - Page 19 Felaqua Connect to reduce the need for queuing. Short battery life • Ensure your Felaqua Connect is clean and there is no dirt on the surface under the bowl. • Ensure you have used good quality batteries and that they are fitted correctly - see page 10 for more information on fitting batteries.
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Page 20: Warranty & Disclaimer
Disclaimer: The Felaqua Connect and App report pet water consumption by detecting a pet’s microchip ID or Sure Petcare RFID Collar Tag and then measuring the weight of the water in the device before and after they finish drinking. In most cases this will give reliable pet water consumption data, however, unexpected or unusual use of the Felaqua Connect (i.e. - Page 21 (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. To meet RF exposure guidelines, a separation distance of 200 mm should be maintained. This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.
- Page 22 EU Authorised Representative: Allflex Europe, 35 Rue des Eaux, 35500 Vitré, France Hereby, SureFlap Ltd. trading as Sure Petcare, declares that the radio equipment type iCWS is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address www.surepetcare.com/ecdoc...