Frequently Asked Questions - Philips 3000 Series User Manual

9 Frequently
asked questions
My Bluetooth headphones does not turn
on.
The battery level is low. Charge the
headset.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headset.
Pairing does not work.
• Put both earpieces into charging box.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
"Philips TAT3216" from the Bluetooth
list.
• See "Factory reset the headset"
The Bluetooth device cannot nd the
headphones.
• The headset may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the Bluetoot device again as
described in the user manual. (see
'Pair the headset with your Bluetooth
device at the st time' on page 6).
My Bluetooth headphones is connected to
a Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but alos
supports A2DP and is BT4.0x (or higher)
compatible (see 'Technical data' on page
10).