10 Troubleshoot; Error Code; Suggested Action - BAT glo User Manual

10 Troubleshoot
18

ERROR CODE

EN
SYMPTOM
The glo™ tobacco
heater is not charging.
The glo™ tobacco heater
is not heating.
The glo™ tobacco heater
is not heating.
POSSIBLE CAUSE

SUGGESTED ACTION

The glo™ tobacco Move to a cooler area
heater may be above and/or wait for the glo™
the battery's maximum tobacco heater to
temperature. cool down.
The glo™ tobacco
Move to a warmer area
heater may be below
and/or wait for the glo™
the battery's minimum
tobacco heater to warm up.
temperature.
Attempt to charge the
glo™ tobacco heater using
The glo™ USB AC
the supplied USB cable
adaptor may have
and a laptop or personal
a fault. computer. If the problem
persists, contact the glo™
Care Center.
Check the battery status
by pressing the control
button on the glo™
The glo™ tobacco
tobacco heater. Recharge
heater may have
if necessary. Refer to the
ran out of battery.
recharging instructions in
the 'Instructions for Use'
section.
The glo™ tobacco Move to a cooler area
heater may be above and/or wait for the glo™
the battery's maximum tobacco heater to cool
temperature. down.
The glo™ tobacco
Move to a warmer area
heater may be below
and/or wait for the glo™
the battery's minimum
tobacco heater to warm up.
temperature.
Allow the glo™ tobacco
heater to cool for
approximately 90
Session is started very
seconds before starting
soon after the first
another session. If the
session is stopped
problem persists, please
abruptly.
contact the glo™ Care
Center for additional
help and advice.
19
EN