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Acer RDM User Manual

Remote diagnostic management server service program
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Overview
Remote Diagnostic Management (RDM) is a server service program
that allows server management control via remote station. It utilizes
modems, pagers, and telephone lines to enable a remote station to
monitor and analyze the server condition, update system BIOS
settings and quickly return the system to normal operation. This "quick
response" feature of RDM minimizes the time wasted due to system
failure and therefore, offers the best solution for the distance barrier
issue.
1.1
Features
The following features prove that RDM offers the most efficient and
practical server diagnostic service.
Maximizes the system operation time by minimizing the down
time
Offers the most effective diagnostic service and solves the
distance barrier issue
Enables the remote station to function just like the main console.
It can even monitor the server boot process until the operating
system completes booting.
Allows automatic system reboot once failure is detected
OS-independent server, hardware, BIOS and station software
OS-dependent drivers that can automatically detect the system
OS status
RDM drivers that support NetWare, NT/server, and SCO UNIX
Overview
1-1

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Table of Contents
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  Summary of Contents for Acer RDM

  • Page 1 BIOS settings and quickly return the system to normal operation. This “quick response” feature of RDM minimizes the time wasted due to system failure and therefore, offers the best solution for the distance barrier issue.
  • Page 2: Block Diagram

    Block Diagram Figure 1-1 shows the RDM block diagram: MODEM COM2 Button MODEM RDM STATION (service engineer) Figure 1-1 RDM Block Diagram SYSTEM (server administrator) Hard- O.S. (RDM ware Drivers) BIOS with Micro-controller MC-firmware I/O port RDM Daughterboard User’s Guide...
  • Page 3 RDM is consist of three main components: 1.3.1 RDM Agent The RDM agent refers to the system with an RDM module. An RDM module contains the microprocessor that acts as the RDM controller. See Chapter 2 for more details on RDM module.
  • Page 4 1.3.3 RDM Connectivity This refers to the RDM connection. For the RDM agent to establish connection, it must have the RDM module, button, and the RDM agent software installed into the server. For the RDM station, it must have the RDM station software. For detailed information on RDM software, see Chapter 3.