Acer RDM User Manual

Remote diagnostic management server service program

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Overview

Remote Diagnostic Management (RDM) is a server service program

that allows server management control via remote station. It utilizes

modems, pagers, and telephone lines to enable a remote station to

monitor and analyze the server condition, update system BIOS

settings and quickly return the system to normal operation. This "quick

response" feature of RDM minimizes the time wasted due to system

failure and therefore, offers the best solution for the distance barrier

issue.

1.1

Features

The following features prove that RDM offers the most efficient and

practical server diagnostic service.

Maximizes the system operation time by minimizing the down

time

Offers the most effective diagnostic service and solves the

distance barrier issue

Enables the remote station to function just like the main console.

It can even monitor the server boot process until the operating

system completes booting.

Allows automatic system reboot once failure is detected

OS-independent server, hardware, BIOS and station software

OS-dependent drivers that can automatically detect the system

OS status

RDM drivers that support NetWare, NT/server, and SCO UNIX

Overview

1-1

Page 1 BIOS settings and quickly return the system to normal operation. This “quick response” feature of RDM minimizes the time wasted due to system failure and therefore, offers the best solution for the distance barrier issue.
Page 2: Block Diagram
Block Diagram Figure 1-1 shows the RDM block diagram: MODEM COM2 Button MODEM RDM STATION (service engineer) Figure 1-1 RDM Block Diagram SYSTEM (server administrator) Hard- O.S. (RDM ware Drivers) BIOS with Micro-controller MC-firmware I/O port RDM Daughterboard User’s Guide...
Page 3 RDM is consist of three main components: 1.3.1 RDM Agent The RDM agent refers to the system with an RDM module. An RDM module contains the microprocessor that acts as the RDM controller. See Chapter 2 for more details on RDM module.
Page 4 1.3.3 RDM Connectivity This refers to the RDM connection. For the RDM agent to establish connection, it must have the RDM module, button, and the RDM agent software installed into the server. For the RDM station, it must have the RDM station software. For detailed information on RDM software, see Chapter 3.