Troubleshooting; Mobileconnect Manager And Stations - Sennheiser MobileConnect MCS v1 User Manual

Troubleshooting

MobileConnect Manager and Stations

Connectivity
The MobileConnect Station is not shown in the MobileConnect Manager list of stations.
•
Make sure the MobileConnect Manager is running before the MobileConnect Stations or reboot the
MobileConnect Stations, after the MobileConnect Manager is started.
•
Make sure the DNS configuration is correct, see Step 1. Configure your network
MobileConnect Station update
The MobileConnect Station update was interrupted before it was completed.
•
If the MobileConnect Station is not updated and there are no errors on the Manager interface after the
interruption → retry updating
• The MobileConnect Manager is showing an error after the interruption → restart the MobileConnect
Station and try again
•
The error message is still shown after restarting the MobileConnect Station → restart the MobileConnect
Manager
docker restart $(docker ps -a -q)
The MobileConnect Station update is not started after clicking "Start update" button.
•
Restart the MobileConnect Manager Docker containers and try again
docker restart $(docker ps -a -q)
Note: this may interrupt streaming
Version 1.0
MobileConnect User Guide
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