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Table of Contents
Summary of Contents for Sennheiser MobileConnect MCS v1
- Page 1 Sennheiser MobileConnect User Guide Version 1.0...
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Page 2: Table Of Contents
MobileConnect User Guide Table of Contents ABOUT THE PRODUCT ............................3 QUICK SETUP ................................ 4 1. C ..........................5 ONFIGURE YOUR NETWORK 2. C ............................5 ONFIGURE YOUR 3. I ......................6 NSTALL THE OBILE ONNECT ANAGER 4. I ........................ 8 NSTALL THE OBILE ONNECT... -
Page 3: About The Product
MobileConnect User Guide About the product Sennheiser MobileConnect is an Assistive Listening solution. The system streams audio content via WiFi live and in superior quality to any mobile device. Following the Bring-Your-Own-Device concept, it is an easy-to-use and intuitive Assistive Listening system. Costs and maintenance effort for operators are kept at a minimum. -
Page 4: Quick Setup
MobileConnect User Guide Quick Setup You can configure the MobileConnect system in 5 steps: Version 1.0... -
Page 5: Step 1. Configure Your Network
MobileConnect User Guide Step 1. Configure your network You can use one single network or two separate networks for streaming and control (for more see section Network Setup). In both cases, you need to configure the following in each network: The system needs a single SRV record of _mcal._tcp per network: Service Name Class... -
Page 6: Step 3. Install The Mobileconnect Manager
Install docker version 19 or higher and docker-compose version 1.22 or higher. Find HOWTOs here: https://docs.docker.com/install/linux/docker-ce/ubuntu https://docs.docker.com/compose/install • Register at https://accounts.sennheiser-connect.com to obtain an installation package. Register only one user per MobileConnect system. In the future it will be possible to have more users per system. • Configure your "Organization Name"... - Page 7 The MobileConnect Manager web interface is using a self signed certificate, you need to accept it to access. • Login with the credentials you used for registration at https://accounts.sennheiser-connect.com • The MobileConnect Manager is now ready to use Version 1.0...
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Page 8: Step 4. Install The Mobileconnect Station
MobileConnect User Guide Step 4. Install the MobileConnect Station There are two versions of MobileConnect Station (MCS) hardware: MCS v1 MCS v2 In order to use a MCS v1, you need to upgrade its firmware. For details, see section Upgrading a legacy MobileConnect Station. -
Page 9: Step 5. Test With The Mobileconnect App
• In case of problems, see section Troubleshooting. Step 5. Test with the MobileConnect App • Install the app: Download Sennheiser MobileConnect App from the Apple AppStore or Google PlayStore. • Connect to the user WiFi network • Start the app •... -
Page 10: Network Setup
MobileConnect User Guide Network setup The MobileConnect system supports several network scenarios, described in detail in the MobileConnect Network Whitepaper. You can choose the most suitable one for your network architecture. Below you can find the simplest setup using a single network for streaming and control. More advanced scenarios and recommendations are covered in detail in the MobileConnect Network Whitepaper, such as: •... -
Page 11: Manager And Connectstation Configuration
MobileConnect User Guide Manager and ConnectStation configuration Simply open the MobileConnect Manager interface in a browser at the URL you configured (e.g. at https://mc- manager.yourdomain.com or https://your-manager-hostname). With the MobileConnect Manager, you can configure the following features: • MobileConnect App Channel names Audio configuration Hidden channels and QR Codes... -
Page 12: Software Upgrade/Downgrade, System Reset
System reset MobileConnect Manager upgrade The MobileConnect Manager can be upgraded by downloading the latest installation package from https://accounts.sennheiser-connect.com. See section Step 3. Install the MobileConnect Manager. We recommend that you perform a backup of the database before updating. See section MobileConnect Manager database. -
Page 13: Mobileconnect Manager Remove Installation
MobileConnect User Guide 2. Restore # Example PATH_FOR_BACKUP=~/backup export PATH_FOR_BACKUP=~/backup # Example DATABASE_VOLUME=mcmanager_sqldata export DATABASE_VOLUME=mcmanager_sqldata docker stop mcm_database docker volume create $DATABASE_VOLUME docker run --rm -v $DATABASE_VOLUME:/recover -v $PATH_FOR_BACKUP:/backup ubuntu bash -c "cd /recover && tar xvf /backup/mcm_database.tar" docker start mcm_database MobileConnect Manager remove installation You can remove your MobileConnect Manager in the following way: cd YOUR_MANAGER_INSTALLATION_DIR... -
Page 14: Mobileconnect Station Reset
MobileConnect User Guide MobileConnect Station reset A software reset of the MobileConnect Station can be performed using the MobileConnect Manager. • Connect your MobileConnect Station • Open the MobileConnect Manager and go to Stations • Select your station • Select "Reset device" Version 1.0... -
Page 15: Upgrading A Legacy Mobileconnect Station
MobileConnect User Guide Upgrading a legacy MobileConnect Station There are two versions of the MobileConnect Station (MCS) hardware: MCS v1 2015-2020 MCS v2 Current version MCS v1 Previously, the MobileConnect system supported two network modes: integrated mode and standalone mode. It operated in a self-forming cluster. - Page 16 Step 4. Install the MobileConnect Station, upgrade your ConnectStation MCS v1 in the following way: • To get the latest firmware image, please send an email to mc-support@sennheiser.com • Create a bootable USB flash drive (FAT 32 compatible, 16GB or more, USB 2.0 or higher) Example command Linux: dd if=ConnectStation-6.0.5-release-21-installer.wic of=/dev/sdb...
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Page 17: Troubleshooting
MobileConnect User Guide Troubleshooting MobileConnect Manager and Stations Connectivity The MobileConnect Station is not shown in the MobileConnect Manager list of stations. • Make sure the MobileConnect Manager is running before the MobileConnect Stations or reboot the MobileConnect Stations, after the MobileConnect Manager is started. •... -
Page 18: Mobileconnect Station Network Configuration
The MobileConnect Manager interface is showing the error message "Live updates are temporarily interrupted" often. • This indicates there are interruptions in network connectivity The MobileConnect Manager interface is showing a blank (black) page. • Contact us at mc-support@sennheiser.com Version 1.0... -
Page 19: Mobileconnect Apps
MobileConnect User Guide MobileConnect Apps iOS devices can connect, Android cannot. • configure DHCP properly (see Step 1. Configure your network, DHCP) MobileConnect App shows no channels to select. • Make sure that the mobile device is still connected to the MobileConnect WiFi •...