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OBTAINING SUPPORT FOR YOUR PRODUCT
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must
first register your product at http://eSupport.3com.com/.
3Com eSupport services are based on accounts that you create or have
authorization to access. First time users must apply for a user name and
password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com
or your authorized 3Com reseller. Value-added services can include
24x7 telephone technical support, software upgrades, onsite
assistance or advance hardware replacement. Experienced engineers
are available to manage your installation with minimal disruption to
your network. Expert assessment and implementation services are
offered to fill resource gaps and ensure the success of your
networking projects. More information on 3Com Extended Warranty
and Professional Services is available at http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional
product and support information.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
• 3Com Knowledgebase helps you troubleshoot 3Com products.
This query-based interactive tool is located at
http://knowledgebase.3com.com and contains thousands of
technical solutions written by 3Com support engineers.
• Connection Assistant helps you install, configure and troubleshoot
3Com desktop and server NICs, wireless cards and Bluetooth devices.
This diagnostic software is located at:
http://www.3com.com/prodforms/software/connection_
assistant/ca_thankyou.html
Access Software Downloads
Software Updates are the bug fix / maintenance releases for the
version of software initially purchased with the product. In order to
access these Software Updates you must first register your product on
the 3Com web site at http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A
link to software downloads can be found at
http://eSupport.3com.com/, or under the Product Support
heading at http://www.3com.com/
Software Upgrades are the software releases that follow the
software version included with your original product. In order to
access upgrades and related documentation you must first purchase a
service contract from 3Com or your reseller.
Contact Us
3Com offers telephone, e-mail and internet access to technical
support and repair services. To access these services for your region,
use the appropriate telephone number, URL or e-mail address from
the list below. You will find a current directory of support telephone
numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return authorization number (RMA). Products sent to 3Com, without
authorization numbers clearly marked on the outside of the package,
will be returned to the sender unopened, at the sender's expense. If
your product is registered and under warranty, you can obtain an RMA
number online at http://eSupport.3com.com/. First time users
will need to apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of support telephone numbers posted on the 3Com web site
at http://csoweb4.3com.com/contactus/
Country
Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
1 800 678 515
Hong Kong
800 933 486
India
+ 61 2 9424 5179 or
000800 650 111
Indonesia
001 803 61 009
Japan
00531 616 439 or
03 5977 7991
Malaysia
1800 801 777
New Zealand
0800 446 398
Pakistan
+61 2 9937 5083
Philippines
1235 61 266 2602 or
1800 1 888 9469
P.R. of China
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
Singapore
800 6161 463
S. Korea
080 333 3308
Taiwan
00801 611 261
Thailand
001 800 611 2000
You can also obtain support in this region using the following e-mail:
apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this
number: + 65 543 6348
Country
Telephone Number
Europe, Middle East, and Africa Telephone Technical Support
and Repair
From anywhere in these regions, call:
+44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria
01 7956 7124
Belgium
070 700 770
Denmark
7010 7289
Finland
01080 2783
France
0825 809622
Germany
01805 404 747
Hungary
06800 12813
Ireland
01407 3387
Israel
1800 9453794
Italy
199 161346
Luxembourg
342 0808128
Netherlands
0900 777 7737
Norway
815 33047
Poland
00800 441 1357
Portugal
707 200 123
South Africa
0800 995014
Spain
9021 60455
Sweden
07711 14453
Switzerland
08488 50112
U.K.
0870 241 3901
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html
Country
Telephone Number
Latin America Telephone Technical Support and Repair
Antigua
1 800 988 2112
Argentina
0 810 444 3COM
Aruba
1 800 998 2112
Bahamas
1 800 998 2112
Barbados
1 800 998 2112
Belize
52 5 201 0010
Bermuda
1 800 998 2112
Bonaire
1 800 998 2112
Brazil
0800 13 3COM
Cayman
1 800 998 2112
Chile
AT&T +800 998 2112
Colombia
AT&T +800 998 2112
Costa Rica
AT&T +800 998 2112
Curacao
1 800 998 2112
Ecuador
AT&T +800 998 2112
Dominican Republic
AT&T +800 998 2112
Guatemala
AT&T +800 998 2112
Country
Telephone Number
Haiti
57 1 657 0888
Honduras
AT&T +800 998 2112
Jamaica
1 800 998 2112
Martinique
571 657 0888
Mexico
01 800 849CARE
Nicaragua
AT&T +800 998 2112
Panama
AT&T +800 998 2112
Paraguay
54 11 4894 1888
Peru
AT&T +800 998 2112
Puerto Rico
1 800 998 2112
Salvador
AT&T +800 998 2112
Trinidad and Tobago
1 800 998 2112
Uruguay
AT&T +800 998 2112
Venezuela
AT&T +800 998 2112
Virgin Islands
57 1 657 0888
You can also obtain support in this region using the following:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
lat_support_anc@3com.com
Country
Telephone Number
US and Canada Telephone Technical Support and Repair
1 800 876-3266
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