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Technical Support
3Com Knowledgebase Web Services
3Com FTP Site
Support from
Your Network
Supplier
9-2
The 3Com Knowledgebase is a database of technical information to help
you install, upgrade, configure, or support 3Com products. The
Knowledgebase is updated daily with technical information discovered by
3Com technical support engineers. This complimentary service, which is
available 24 hours a day, 7 days a week to 3Com customers and partners, is
located on the 3Com Corporation World Wide Web site at:
http://www.knowledgebase_3com.com/
Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
Hostname: ftp.3com.com
Username: anonymous
Password: <your Internet e-mail address>
Note: You do not need a user name and password with Web browser
software such as Netscape Navigator and Internet Explorer.
If you require additional assistance, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to
provide a variety of services, including network planning, installation,
hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section
on how to contact 3Com.
3COM Security Switch 6200 Hardware and Software Users Guide
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