Socket Is Not Working; Interferences - Philips Sonicare DiamondClean Troubleshooting Manual

Note: DailyClean 1100 model HX34.. models do not have a battery light. These toothbrushes beep twice
when placed on the charger to indicate they are charging.

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might be with
the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to
reset a GFCI outlet.

Interferences

Metal surfaces or other chargers may interfere with your charger. Make sure that the charger is not
placed on a metal surface or near other chargers. Place the charger in a different position and try again.
Toothbrush is placed incorrectly in the charging glass or on
the charging pad
If your toothbrush comes with a charging glass or wireless charging pad, make sure that the bottom of
your toothbrush is touching the centre of the charging glass or charging pad.
For toothbrushes compatible with the Sonicare App
Your toothbrush gets software updates when connected to the app. This happens through firmware
updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to "My Products"
Select your toothbrush
Select "Handle update" to see if any updates are available
If you have updates available, please update the firmware of your handle by following the instructions
from the Philips Sonicare app.
If none of these tips solved your issue then please contact us for further assistance.