For Smart Toothbrushes Check Firmware Updates - Philips Sonicare DiamondClean Troubleshooting Manual

For Smart Toothbrushes check firmware updates

If you are using a smart toothbrush, note that it gets software updates when connected to the app.
This happens through firmware updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or
Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to 'My Products'
Select your toothbrush
Select 'Handle update' to see if any updates are available
If you have updates available, please update the firmware of your handle by following the
instructions from the Philips Sonicare app.
If you have tried all the troubleshooting tips above, but your toothbrush is still not turning on,
then please contact us for further help.
The information on this page applies to the following models: HX6888/63 , HX6829/74 ,
HX9354/38 . more
I cannot connect my Philips Sonicare
Toothbrush with the Sonicare App
If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, read some causes
and solutions below and use our instruction video on how to set up your toothbrush with the Sonicare
app.
Sonicare App or smartphone software is not updated
Sonicare App update
Ensure that you have the latest version of the Sonicare App installed on your smartphone.
Smartphone software update
Check to see if you have the latest operating system running on your smartphone:

Android smartphone that runs Android 6.0 and higher

iPhone that runs iOS 11.0 and higher
Not using the compatible toothbrush
The Sonicare app is only compatible with the following connected toothbrushes: