Other Issues; If You Need Further Assistance; Before You Contact Toshiba - Toshiba PA3680U-1PRP User Manual

34
Troubleshooting

Other issues

Problem
After I undocked my computer, I
discovered there is no sound
coming from my computer's
internal speakers or from the
headphones/headset connected to
my computer.
Other issues
Problem
My serial, parallel, and/or audio
device does not appear in the
Windows Device Manager
When I dock my computer, the
following message appears on my
computer screen:
Windows needs to install driver
software for your USB-Serial
Controller.

If you need further assistance

If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If your hardware device is not working, consult the user
manual that came with the device for troubleshooting tips.
❖
If the problem occurs while you are running a program, consult
the program's documentation for troubleshooting suggestions.
Contact the software company's technical support group for
their assistance.
Solution(s)
Mute all/Mute
Check that the
selected. To locate these settings, double-click the speaker icon in your
®
Windows system tray/Notification Area.
Close your media player application, if it is running. Wait approximately
10-15 seconds for the operating system to recognize the audio device
connected to the computer, and then restart your media player
application.
Solution(s)
The devices connected to the port replicator' s serial, parallel, and audio
ports appear as USB devices in Windows Device Manager.
Install the software driver provided on the CD that came with the port
replicator. For more information, see step 1 in
replicator" on page 16.
checkboxes in Windows
"Setting up the port
®
are not