Appendixes; Support Services - Xircom RealPort Ethernet 10/100 User Manual

APPENDIXES

Appendix A. Support Services
Service and Support
Xircom offers an extensive family of service and support programs, including
world-class phone support, software updates, plus 24-hour access to our BBS,
World Wide Web, and other electronic facilities.
Warranty Service Procedures
For details on warranty coverage and service, see the Appendix entitled
Lifetime Limited Warranty. If you think there is a problem or defect with
your Xircom product, your point of contact will be
In the U.S.A.
Xircom's Customer Support department at (805) 376-9200.
Outside the U.S.A.
Contact your local Xircom supplier or Xircom regional office.
Software and Driver Updates
World Wide Web
To download drivers (subject to the terms of the Xircom Software License
Agreement) from the Xircom website, go to:
www.xircom.com
Bulletin Board System (BBS)
Set your modem to its maximum speed, no parity, 8 data bits, 1 stop bit to
connect at up to 56,000 bps in the U.S. and Europe, 33,600 bps elsewhere.
To download drivers, go to the Main Menu, select File Menu and Search by
filename or keyword (e.g., Windows 95) or List files by area. Follow the
instructions to select and download current versions of Xircom released drivers
(subject to the terms of the Xircom Software License Agreement).