Toshiba M780-S7211 User Manual page 210

210
If Something Goes Wrong
Wireless networking problems
❖
Verify that your computer can detect access points or routers. If
it can detect a Wi-Fi
configuration issue.
NOTE
❖
Verify that signal strength is good using the utility provided
with the Wi-Fi
❖
If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP's (Internet Service Provider) service may be
disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct—i.e., that it matches the SSID assigned to the
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖
Check the Windows
that the Wi-Fi
operating system, and that the driver is loaded. To access the
Device Manager, click Start, Control Panel, System and
Security, and then System. Carefully note any error
messages—these will be very helpful if you should confer with
a support technician at a later time.
❖
Use IPCONFIG to verify that the computer has a useful IP
address—one other than the private address of
169.254.xxx.xxx assigned by Windows
1
2
3
The IP address for each active network adapter will be
displayed.
❖
Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
Wi-Fi
To determine if your computer has an internal Wi-Fi
the device list in Device Manager (part of the Windows
Panel, System and Security). Some Toshiba models may have a
Wireless antenna ON/OFF switch even though they do not have an
®
internal Wi-Fi adapter.
®
adapter.
®
adapter is recognized by the Windows
Click Start to open the Start menu.
Type in the Search programs and files field.
Cmd
Enter
IPCONFIG /ALL
®
part of your network.
®
access point or router then it may be a
®
Control Panel's Device Manager to verify
and press
Enter
®
adapter, check
®
Control
®
®
.
.