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® 2N NetStar Communication System User Manual Version 3.1.0 www.2n.cz...
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At present, we export our products into over 120 countries worldwide and have exclusive distributors on all continents. ® 2N is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other names mentioned herein are registered trademarks and/or trademarks or brands protected by law. 2N TELEKOMUNIKACE administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On www.faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures...
1. About 2N NetStar System ® 2N NetStar is a new generation of PBX which supports VoIP technology. It works like a normal PBX and VoIP softswitch and fully connects services. It enables a number of devices to be used such as analogue telephone lines ISDN BRI, ISDN PRI and VoIP. The individual networks' properties are not separated but integrated into one compact system. The system's call capacity corresponds to the needs of large companies and operators. Transfer between various networks is governed by dynamic least cost routing (LCR), which selects the cheapest and best route for making a call to the number required.
2. Incoming and Outgoing Calls This section describes the main call establishing and processing principles provided by ® the 2N NetStar communication system. Here is what you can find in this section: 2.1 Incoming Calls 2.2 Outgoing Calls 2.3 In-call Functions...
® ISDN phones, StarPoint phones and some software phones for VoIP communication, or on an external GSM station. For an ISDN phone, use the ESC or another button for this purpose. ® For a 2N StarPoint phone, use an Escape–programmed button. If you have not programmed a button for this function, push the Forward button once or the Back button twice and then press the confirmation button to reject the incoming call. Most software phones used for VoIP communication have a Decline button, which is also used for rejecting calls. Ignoring Calls You can also ignore an incoming call, letting it ring until another user answers it (in the case of routing to multiple user stations), or the calling party or the communication system terminates it (after a 180s default timeout in the latter case).
VoIP dial '9' in most cases. Your service organisation will inform you which access types are available to you. You can also use any of the options described below to call an internal/external subscriber (Speed Dialling, Hotline, Redial, Log Dialling, Direct Access). To use some of the options ask your service organisation for settings. Speed Dialling ® Speed dialling is a simplified, mostly single-button dialling of a 2N NetStar station, user or group. Speed dialling must be set by the administrator. Hotline Hotline is the destination that is automatically dialled after handset lifting or HandsFree activation and dialling timeout expiry. The destination can be another station, user, group, public network subscriber, or the ringing table.
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(log) includes three types of calls - Missed, Received and Outgoing. The service is available for: ® 2N StarPoint phone users; ® Other 2N NetStar Assistant phone users; Software applications such as the CTI phone or CRM system. Certain types of analogue and ISDN phones have their own database of missed and received calls. These calls are governed directly by the logic of these phones. Direct Access Direct access means dialling an external network number by circumventing the LCR rules. ...
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Calling Line Identification Restriction (CLIR) The purpose of the Calling Line Identification Restriction (CLIR) function is to hide the caller's Id. The service is active for a selected station until disabled. The enabled status can be indicated upon any handset pick-up replacing the dialtone. This function must be supported by your mobile provider or public telephone network operator. Otherwise, the call will be disconnected. Enable CLIR Disable CLIR Example: Suppose you need to hide your identification. Pick up the handset and dial *43. The CLIR activation is announced by a voice message and the call is terminated. The CLIR function is now enabled for all the subsequent outgoing calls from this station. ® If you use the CLIR function frequently and are equipped with a 2N StarPoint key system phone, assign this function to any of its buttons. You will be informed of the active status by a shining LED.
By default, three call slots are available to each station. Basically, it means that you can make up to three calls at the same time using one phone. However, the case is not a conference call, but two calls on hold and one active call. ® For 2N StarPoint phones, you can assign the call slots to the phone ® buttons using the 2N NetStar Assistant application. Example: Suppose you are speaking to a user and want to speak to another. Push the FLASH button to put the active call on hold. You get into the second call slot and can dial another number. Dial the subscriber number, the subscriber answers the call and you can start talking. To return to the first call, push the FLASH button twice. By pressing the button once you put the second call on hold and proceed to the third call slot for further dialling. By pressing FLASH again you return to the first call on hold. There may be more call slots than one per station. Ask your administrator for settings.
3. Connection Services ® This section describes the connection services of the 2N NetStar communication system. Here is what you can find in this section: 3.1 Call Transfer 3.2 Call Parking 3.3 Ringing Take-Over 3.4 Conference Services 3.5 Call Forwarding...
3.1 Call Transfer Are you talking with a subscriber and do you want to transfer the call to another subscriber? Then you can do so in one of the following ways. In all the cases it does not matter who initiated the original call (the caller or the person called). Call Transfer with Hang-Up Push FLASH during the call and dial the subscriber number. The other party hears music (or a predefined voice message) while waiting for connection. If you hear the ringing tone after dialling, you can hang up. This transfers the call to the selected subscriber and the caller hears the ringing tone instead of music.
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Call Transfer to PSTN The service is similar to the above mentioned two ones. The difference is that it is necessary to dial the public/private network access code before dialling the subscriber number. You are recommended to use the call transfer mode without hang-up for this transfer option so that you can keep control of the call until it is answered by the called user. Dial: F x nn where F is FLASH, x is a public/private network access code and nn is the number of the subscriber you want to transfer the call to. Return to Transferred Call This is an extended service of the Call Transfer without Hang-Up service. You can only return to the caller if no connection with the dialled subscriber has been set up and you have not hung up. Push the FLASH button (thus terminating the other subscriber's alerting) ...
3.2 Call Parking Call parking means setting aside a call for a rather long time for later unparking by any user. With a call parked, you can use your station without limitations for both incoming and outgoing calls. Call Parking on Central Parking Place Do you want to park your current call on any of the 10 parking places for later unparking by you or any other user? Then dial the following: F*42n where F is FLASH and n is the number of the parking place where you want to park the call. If the communication system ignores your dialling, you are delivered an error message informing you that either the parking place is full or you have entered a value outside the 0-9 range. Try to park your call on another parking place or any time later. If you succeed in parking the call, the call is terminated on your side and you can use your ...
3.3 Ringing Take-Over Do you need to take over a call from a busy or absent colleague just by lifting your handset and dialling a service? Make your administrator set the Ringing Take–Over service. Call Take–Over from Own Group You take over unanswered calls from the group to which your station belongs according to their arrival order. You always take over the station that was the first to ring (FIFO).
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group number. Type 17 and press # for confirmation. You are automatically connected to the caller and the original station stops ringing. If more calls than one are coming to the station, you always take over the first one. ...
3.4 Conference Services Do you need to communicate with multiple colleagues or trading partners at the same ® time? 2N NetStar offers you a conference calling option. The advantage is that all conference participants can hear one another as opposed to Call Swapping. ® In addition to standard conference calls, 2N NetStar supports conference rooms too. You can establish a conference call with up to 32 subscribers as programmed! For details contact your administrator. Joining in Call ® Are you calling a colleague of yours via the ...
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the stations start ringing. Having answered the call, the subscribers become participants to the conference and you, as the initiator, can quit the conference or actively participate in it as a full-fledged member. All successful connections are billed to the station that initiated the conference. If other stations join in the current conference using the Joining in Call service, the call is billed to the incoming stations. Adding to Conference The Add to Conference service is used for either connecting three subscribers into a conference or adding another subscriber to a currently active conference call. Dial: ...
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Now you are in the conference room. If you are the first (or last) conference participant, you are played music. Whenever another subscriber joins in, you will be connected automatically. For details refer to the communication system configuration program manual. ® The users can select basic conference room settings via the 2N NetStar Assistant application.
Incoming calls will alert the selected phone instead of your phone. The calling subscriber will hear the standard ringing tone. The call forwarding costs are split between station A and the station that has forwarded the call (station B). Station A pays for the call between stations A and B while station B pays for the call between stations B and C. If the call between B and C is free (e.g. ® stations B and C are internal 2N NetStar stations), call forwarding is free of charge. ® 2N NetStar enables you to set several types of forwarding services differing in the first number of the service access code. Services beginning with '1' relate to user forwarding.
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*12nn# Disable CFEC where nn is the number you want to forward the call to. Example: Suppose you want to forward all of your incoming calls that cannot be answered due to the user not being available to number 666. Lift the handset and enter the service access code *12. You will be asked to enter the number for call forwarding on busy. Enter 666 and press # for confirmation. You will be informed that the call forwarding has been set.
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Example: Suppose you want to forward all of your incoming calls to number 555. Lift the handset and enter the service access code. You will be asked to enter the number for immediate forwarding. Enter 555 and press # for confirmation. You will be informed that the call forwarding has been set. Station Forwarding on Busy By activating the service you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a preset timeout (30s by default). Your phone will be ringing for the defined time and then will be forwarded. The calling subscriber will hear the standard ringing tone. The time period can be set by your administrator.
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User Forwarding to PSTN / PN By activating this service you forward a call to a selected destination in the public (PSTN) or private (PN) network. The forwarding procedures are the same for the busy and no answer causes. The destination is a PSTN/PN number including the access code. Enable services *11xnn# CFEC *12xnn# CFNA *13xnn# where x is the PSTN/PN access code and nn is the number you want to forward the call Cancelling All User Forwarding The ...
4. Secured Services ® This section describes the PIN-secured services of the 2N NetStar communication system. Here is what you can find in this section: 4.1 Station Activation 4.2 Login to Port 4.3 Bundle Login 4.4 PIN Setting 4.5 Private Calls...
4.1 Station Activation This service allows the user to deactivate one of the user stations to remove it out of routing. With this service on, the user is not allowed to make outgoing calls to a public ® (PSTN) or private network (PN) via 2N NetStar communication system. The station is not alerted by an incoming call to the user. The subscriber calling to this station ® hears the busy tone. To enable/disable the service use the 2N NetStar Assistant ap plication (see the manual) or the administrator tool.
4.2 Login to Port The service helps a user log in/log out a station to/from a selected port. The service can be useful in plants where the user's worksite is not stable. It can also be used in hotels where it helps operate a phone station in the guest's room. Station Login to Port After implementing the service, the required station logs in to the port to which the service–requesting phone is physically connected. After login, the station owns the port (main station), which means that the settings of the logged-in station are transferred to the port. Multiple stations can be logged in to a port. The last logged–in station is...
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Station Logout from Port After implementing the service, the required station logs out from the port to which the service–requesting phone is physically connected. The station can be re–logged in any time to any port. This service logs out both the main and guest stations. Logout #66nn#PIN where nn is the number of the logged–out station and PIN is the user´s Personal Identification Number. Example: Suppose you want to log out station 101 from a port. Lift the handset of the station that is physically connected to the port from which you wish to log out station 101. Dial the service access code *66. You will be asked to enter the number of the station to log out. Enter 101, press # for confirmation and, after being so requested, enter your PIN.
4.3 Bundle Login ® A bundle is one of the many routing objects of the 2N NetStar communication system. Basically, it is represented by two or more routing objects to which incoming calls are routed either linearly or cyclically. With the linear strategy, calling to the first item in the bundle is always carried out first. With the cyclical strategy, calls are routed to the object which comes directly after the object routed in the previous step. You can also set for a bundle whether it should respond to a busy routing object and a busy status. All bundle settings are carried out by your administrator. However, every user...
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User Login to Bundle To log in a user to a bundle dial the service access code from the station that is assigned to the user. Having been so invited by the communication system, enter the number of the bundle to which you want to log in the station. The service is PIN-secured by default. The logout procedure is similar. ...
4.4 PIN Setting This service helps you set and change the PIN. The PIN can be set from any user ® station and is identical for all of the user stations. It is used for some of the 2N NetStar services and has to be entered by the user if requested so by the system. If not requested, the services can be used without the PIN. The default PIN for all users is...
4.5 Private Calls The service enables you to label selected outgoing calls as private. Such calls are then easier to identify in the invoicing software. The service allows all users to make private calls including those users that do not have a stable station. This is primarily appreciated by the users who have a limited number of terminals in the company. The service is automatically active for one call (until hang–up). Private Call from User Station This is a service for a user with an assigned station. The service requests the PIN by default but the PIN request can be cancelled by the administrator. After dialling the service ...
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to enter the PIN of the user to be billed (i.e. the PIN of the user to which station 101 is assigned). After doing so, you will get a continuous dialtone from your communication system. Now you can dial the number. Since it is a call to a private network, you will most likely be requested to dial the access code '0' (or any other code) first and only then 555 666 777.
5. Time Related Services ® This section describes the time related services of the 2N NetStar communication system. Here is what you can find in this section: 5.1 Time and Date Setting 5.2 Alarm Clock 5.3 Time Conditions...
5.1 Time and Date Setting ® ® To set date and time, use either the 2N NetStar administration console or the NetStar Assistant application. In either case, you have to know the login name and password of the user with administrator rights. Another possibility is to use the dedicated services. Set TIME This service helps you set the communication system time simply by using your phone. Dial: *51 hhmm where hh represents hours and mm minutes. Single-digit parameters are entered with a zero. Example: Suppose you want to change the communication system time to 8:15. After lifting the handset and hearing the dialtone, enter the service access code *51. You will be asked to enter the new time value. Enter 0815 and, after receiving the last digit and...
5.2 Alarm Clock There are two ways how to set the alarm clock for your phone. The default alarm ringing time is 180s. If you are talking, the alarm clock starts ringing 180s after the call end. The alarm is stopped by lifting the handset or after 4 cycles have been completed.
This service helps you control calls variably in a given time interval. For instance, you can route incoming calls differently in the day and night modes and process outgoing ® calls variably during the day depending on the provider's optimum tariffs. 2N NetStar provides an unlimited number of time conditions to be set. The time conditions are set and allocated by your administrator. Ask your service organisation for the settings.
6. 2N® Mobility Extension ® This section describes the Mobility Extension service, which allows external ® stations (outside the communication system) to make use of all advantages of the 2N ® NetStar internal stations. With the Mobility Extension you are available under your company number even if you are out of your office. Moreover, you can make outgoing calls including outgoing identification as if you called from a fixed station. Here is what you can find in this section: 6.1 Incoming Calls...
6.1 Incoming Calls ® An incoming call to your phone number in the 2N NetStar system will make your Mobility Extension station ring like your internal station. An incoming call to your mobile phone will be identified by the GSM gateway number or a public line number. Upon an incoming call to the Mobility Extension station, an outgoing ® call from NetStar to your mobile phone will be set up (and...
6.2 Outgoing Calls ® Outgoing calls here mean outbound calls set up via the 2N NetStar system. This type of communication guarantees company identification for all outgoing calls and lower call costs for outgoing international calls. Outgoing Calls to Internal Station To call from your Mobility Extension, dial the Mobility Extension service access code.
Unlike with fixed stations, use the code 7* for transfer to the Mobility Extension, which is an equivalent to the FLASH key. Calls can be transferred to ® phone numbers both inside and outside the 2N NetStar communication system. Using the call transfer code 7* you can also enable the Call Swapping or Return to Transferred Call services from your Mobility Extension.
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Example: Suppose that two calls have been established on your Mobility Extension ® (both via NetStar ). One of the calls is on hold (the subscriber hears the Music on Hold). To terminate the active call and get through to the call on hold, dial the code Active Call Termination with Further Dialling The case is quite different if you have established one call only and want to terminate ® it. After a standard hang–up, you have to call the 2N NetStar communication system for a new call. To save the call setup costs, use the Active call Termination service. Example: Suppose you have established just one call on your Mobility Extension and want to terminate it to be free for another internal call. Press 9# during the call. The current call is disconnected and you get the communication system dialtone again. Dial the next subscriber number and a call will be set up like the first call.
7. VoiceMail ® This section provides description of the 2N NetStar communication system VoiceMail services. Do you need to work undisturbed yet ready to receive any call from your customers or business partners? Then use the VoiceMail service. Just dial the service access code from your phone to activate one of the call forwarding options for incoming calls and adapt the pre-recorded message to your specific situation. An administrator-defined count of VoiceMail records are kept in the communication system for a defined period of time. The records can also be sent to an email address of your choice in the wav format.
7.1 VoiceMail Welcome Note ® The following services are used for the 2N NetStar communication system VoiceMail welcome note administration. Recording Welcome Note To record the message to be played to welcome callers after service activation, enter the following string: Example: Lift the user station handset and dial the service access code *35. You will be invited to record a welcome note. Record the message and press *. The call will be terminated. The new message has been recorded and saved successfully. From now on this new welcome note will be used for any new call coming to VoiceMail. Playing Welcome Note Can't you remember your VoiceMail welcome note? Don't worry. Enter the following code to check your welcome note and decide whether or not to change it. ...
Call Forwarding on Error Cause (CFEC) is another option, meaning that calls are forwarded if your station is busy and/or unavailable for whatever reason (station failure, etc.). Enable CFEC Disable CFEC Forwarding to VoiceMail on No Answer The last type is Call Forwarding on No Answer (CFNA). You can set the time between ® the start of ringing and the moment the call is forwarded to VoiceMail using your 2N NetStar Assistant Enable CFNA Disable CFNA ...
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Cancelling All Forwarding to VoiceMail If you are not sure which forwarding option you have set, cancel all active VoiceMail forwarding settings at once and set the one you want. ...
7.3 Classic voicemail Entry to voicemail Get entry to your voicemail to listen or manage recorded messages Example: Lift the user station handset and dial the service access code *37. User will get access to voicemail management. Authorized entry to voicemail Get entry to your voicemail to listen or manage recorded messages. This service enables user to get access from an unknown station. Example: Lift the user station handset and dial the service access code *38. User will be prompted to input user number and PIN code. After sucessfu l ...
Then the user profiles are exactly what you have been looking for! Once you set them, you can switch and modify them as you want until you are completely satisfied. Moreover, the communication system can also log in your station to various bundles depending on the active profile. ® ® To create a profile use the 2N StarPoint phone menu or the 2N NetStar Assistant application. Profiles can be combined with time conditions thus providing the user with an even higher comfort. Here is what you can find in this section: 8.1 Profile Activation 8.2 Profile Presentation Text Setting...
8.1 Profile Activation To activate a profile dial the service access code and enter the profile number. The service can also be secured with a PIN. Activate Profile *60n where nn is the number of the profile to be activated for the given user. Example: Suppose you want to activate profile 3. Dial the access code *60 from the station that is assigned to this user. You will be asked to enter the number of the profile ...
(number 5) but you are out of your office. First send an SMS in the *605# format to the appropriate communication system SIM card number (774 406 458, e.g.) from the external station to activate the Lunch profile. Now send another SMS "*61_I'm out for lunch" to the same SIM card number from the same external station ® Whenever a call comes within the active Lunch Profile, the calling subscriber's 2N StarPoint phone will display the "I'm out for lunch" text.
9. Other Services ® This section describes all the remaining services of the 2N NetStar communication system. Here is what you can find in this section: 9.1 Recording Own Messagess...
9.1 Recording Own Messagess ® The 2N NetStar communication system also provides a complete set of user voice messages in variable language mutations. You can add them to the communication system as files or record them using the Record Own Message service. Record Own Message Use this service to record voice messages of your own into the communication system. Thus, you can easily update the IVR. To record a message, you have to know the progress tone identification code as communicated by the administrator.
10. SMS Operated Services ® This section describes how to operate the 2N NetStar services using SMS messages. Here is what you can find in this section: 10.1 SMS Operated Service...
10.1 SMS Operated Service ® Apart from the methods described above, some of the 2N NetStar services can also be operated using text messages sent from internal or mobile stations. It is necessary to send the SMS in a specific form as requested by your COMMUNICATION SYSTEM administrator. In general, remember that the service access codes can, in the event of SMS setting, be sent in the format specified by the administrator while the remaining part of the text message, which bears the information, must be entered in the format defined in the previous sections. The following examples are given to clarify this. The services that can be operated in this manner are designated with 'S' in the last column of Table 11 (see the explanatory note under the table). Example: Suppose you want to set time to 8:15. The SMS access to the service is based on the key text 'Time'. Your time setting SMS will thus be Time0815 and should...
11. Table of Services ® This section provides an overview table of all the 2N NetStar services. Here is what you can find in this section: 11.1 Table of Service...
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For all the above listed services a tone dialling phone has to be used. Explanatory notes: No symbol – Dialling during dialtone C – Dialling during call S – Can be set using an SMS.
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