Before You Call For Service; Getting Customer Support And Service - IBM NetVista 6644 Quick Reference

Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the
format IBM FRU XXXXXXX.
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's
warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by
using the online help or by looking in the online or printed documentation
that comes with your computer or software. Also, be sure to read the
information in any README files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations
of error messages. The documentation that comes with your computer also
contains information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to
the POST error-message charts in your hardware documentation. If you do
not receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.
Getting help, service, and additional information
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