Error Code - Edenred UTA MultiBox Instruction Manual

7. Error code

Error code Meaning
20026 The unit has detected a power supply problem.
The unit has detected a temporary problem.
1003
GPS reception is disturbed.
12003 The unit has detected a temporary problem.
The message is generally displayed in Germany and Belgium if the
1031 toll context is not activated. Near the border, this message is also
displayed.
20037 The unit has detected a payment problem with your journey.
The unit detects a critical error.
11004
Your OBU is not operational.
The unit detects a critical error.
12004
Your OBU is not operational.t.
10020 Your unit has been exposed to extreme temperatures.
20034 Your unit is not operational.
10006 Your unit is not operational.
In the event of a problem, you can reach us at the following telephone numbers:
UTA MultiBox
Instruction manual
®
UTA Toll Service
+49 6027 509-617
Monday - Friday 8.00 a.m. - 18.00 p.m.
Now what?
Stop the vehicle. Check the power supply to your unit.
Stop the vehicle. If the problem persists after 15 minutes, contact the hotline.
Stop the vehicle. If the problem persists after 15 minutes, contact the hotline.
If another toll device is in use that covers the toll context, the error message can be
ignored. Otherwise, please contact your contact person.
Stop and get in touch with your contact person.
Stop and get in touch with your contact person.
Stop and get in touch with your contact person.
Stop and get in touch with your contact person.
Stop and check the power supply to your vehicle device. If the problem persists,
get in touch with your contact person.
Stop and check the power supply to your vehicle device. If the problem persists,
get in touch with your contact person.
In the Belgian "Viapass" network
+33 (0)4 26 29 75 80
Available around the clock!
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