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Quick Links
Troubleshooting guide]
How to fix application errors and system crashes?
When the application or the program crash occurs, it means the issue caused under the OS
environment, the PC boots normally to the Windows. It is recommended to do the
hardware
troubleshooting
first, check the
power connectors
and
graphics card
installation. Then do a
cross
testing. If the problem persist, please go with
software troubleshooting
methods.
Hardware troubleshooting methods
Check the power connectors
Make sure the graphic card is tightly attached to the motherboard PCI-E slot. The 6pin or 8pin
power connector is properly inserted to the graphics card.
(If the graphics card has multiple separate connectors, please load all of them to make sure the
power is fully supplied)
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Related Manuals for MSI GeForce RTX 2070 GAMING Z 8G
Summary of Contents for MSI GeForce RTX 2070 GAMING Z 8G
- Page 1 Troubleshooting guide] How to fix application errors and system crashes? When the application or the program crash occurs, it means the issue caused under the OS environment, the PC boots normally to the Windows. It is recommended to do the hardware troubleshooting first, check the...
- Page 2 Check graphics card installation Remove the graphic card and assemble again to make sure the PCIe pins are well-attached to the motherboard.
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Page 3: Software Troubleshooting
Cross testing Connect the display cable directly to the motherboard, use the integrated CPU graphics to start up the PC. If the screen remains in black, that means the problem is with the motherboard not the graphics card./p> Note: if your PC has no embedded or integrated CPU graphics, try cross-testing with another PC to confirm the cable/monitor functions/p>... - Page 4 We recommend you to uninstall the current driver before installing the new driver. It is recommended to install the driver released on MSI official website, which has been running a full testing to make sure it is fully compatible to our product. Comparing with the chip vendor’s driver version, the vendor will release the newest version on their website, which can also be used as an option.
- Page 5 Click [Device Manager], find out [Display adapters]...
- Page 6 Right click the driver, choose [Uninstall device]...
- Page 7 Tick [Delete the driver software for this device], click [Uninstall]...
- Page 8 Method 2: Uninstall the driver with Apps and Features Right-click on Windows Start icon > Select [Apps and Features]...
- Page 10 Input the chipset vendor like “NVIDIA” or “AMD” to search the driver to uninstall Download and update MSI official website’s driver version Go to MSI official website, search your motherboard and download the driver For example: RTX 2070 GAMING Z 8G, input the product name on the top right search bar,...
- Page 11 The matching result for “GeForce RTX 2070 GAMING Z 8G” will show up, select [Download] to enter download section.
- Page 12 Go to [Driver] tab...
- Page 13 Select your operating system...
- Page 14 Click and Expand [NVIDIA Graphics Drivers] → click on the arrow pointing down icon to download...
- Page 15 Right-click on the downloaded file and select [Extract All] to unzip the compressed folder...
- Page 16 Click [Extract]...
- Page 17 Unzipping the file...
- Page 18 Right click on the file, click [Open] to start the driver installation...
- Page 19 Click [OK] and select [NEXT] in the next step...
- Page 20 Wait for the system compatibility check...
- Page 21 Click [AGREE AND CONTINUE]...
- Page 22 Click [NEXT]...
- Page 23 Preparing for install...
- Page 24 Installing the driver (Note: The screen will goes black a few times during the process, which is normal)
- Page 25 Installation complete, please click [Restart Now] to restart your PC and it’s all good to go.
- Page 26 Download and update the driver from chip vender Visit AMD or NVIDIA official website to download and install the driver. NVIDIA official web: https://www.geforce.com.tw/drivers AMD official web: https://www.amd.com/zh-hant/support Take GeForce RTX 2070 GAMING Z 8G as an example...
- Page 27 Visit Nvidia's website, click [DRIVERS], choose [DRIVERS] Select the graphics card. (Take GeForce RTX 2070 GAMING Z 8G as the example)
- Page 28 Click [START SEARCH]...
- Page 29 Download the newest version...
- Page 30 Click [DOWNLOAD]...
- Page 31 Right-click on the downloaded file and select [Extract All] to unzip the compressed folder...
- Page 32 Click [Extract]...
- Page 33 Extracting the file...
- Page 34 Right click on the file, click [Open] to start the driver installation...
- Page 35 Click [OK] and select [NEXT] in the next step...
- Page 36 Wait for the system compatibility check...
- Page 37 Click [AGREE AND CONTINUE]...
- Page 38 Click [NEXT]...
- Page 39 Preparing for install...
- Page 40 Installing the driver (Note: The screen will goes black a few times during the process, which is normal)
- Page 41 Installation complete, please click [Restart Now] to restart your PC and it’s all good to...
- Page 42 Download and update the driver from chip vender Make sure that your device is connected to the internet. Right click on [Windows Start icon] → select [Device Manager]...
- Page 43 Expand [Display adapters]...
- Page 44 Right click on the graphic device under Display adapters, click on [Update driver] Select [Search automatically for updated driver software]...
- Page 45 It is connecting to Microsoft server to search the available drivers...
- Page 46 Driver installation complete, you may close this window.
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