Repair And Replacement; Return Of Equipment - Qsonica MICROSON XL 2000 Operator's Manual

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Return of Equipment

All repair requests must go through www.sonicator.com.
Specific and easy to follow instructions are clearly displayed online. Failure to follow these
instructions will cause significant delays in the repair or return process.
All requests for repairs and replacement parts should be directed to the Service Department
at Qsonica, LLC. Always provide Model Number and Serial Number of both the generator
and convertor with all requests for parts or service. In order to receive prompt attention,
contact the Service Department and obtain an RMA (Return Material Authorization) Number
before returning any equipment. Always return the generator, convertor and probe. Include
a note with the unit stating the Model Number and Serial Numbers of both the generator and
convertor, the RMA number and a brief explanation of the problem with the unit. If possible
include:
A Purchase Order Number
Bill To and Ship To address
The return method of shipment (usually we ship UPS Ground, prepaid and add)
When using loose packing materials, such as foam pellets, shredded paper, or excelsior, be
sure to wrap the generator and convertor separately in plastic bags or plastic wrap. Remove
MICROTIP probes and pack separately in same outer carton.
By returning any material to Qsonica, the customer or the customer's agent thus certifies that
any and all materials so returned are, or have been rendered, free of any hazardous or
noxious matter or radioactive contamination and are safe for handling under normal repair
shop conditions. Do not return any material for which such certification can not be made
without prior approval from Qsonica, LLC.
The correct return address should read as follows:
R E P A I R A N D R E P L A C E M E N T
IMPORTANT NOTICE
Qsonica, LLC.
RMA #___________
53 Church Hill Road
Newtown, CT 06470
CAUTION
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