Customer Support - Kohler mira 1842.350.WH Installation And User Manual

Customer Support

Guarantee
Your product has the benefi t of our manufacture's 10 year
guarantee (1 year for any commercial installations) which
starts from date of purchase. This guarantee only applies
in the United Kingdom and Republic of Ireland.
Note! Wastes, legs, bath panels, upstand kits and riser
kits are guaranteed for 1 year only.
To activate this guarantee, please visit our website within
30 days of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship by either repairing the product,
providing new goods and parts to you in replacement or
refunding (up to but not in excess of) the original purchase
price, as we may choose.
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The guarantee applies solely to the original installation
under normal use and to the original purchaser only.
The product must be installed and maintained in
accordance with the instructions given in this user
guide. The product must be inspected and issues
reported before installation.
● Servicing must only be undertaken by us or our
appointed representative. Note! if a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend the original
expiry date. The guarantee on any replacement
parts or product ends at the original expiry date.
● For trims, handles or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for damge or defects caused by
incorrect installation, frost damage, mildew, limescale,
corrosion, lack of maintenance, improper use,
inappropriate cleaning (please refer to our Care and
Maintenence Instructions) or where no fault has been
found with the product.
● Accidental or wilful damage.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modifi ed by persons not authorised by us or our
appointed representative.
● Wear and Tear.
● Products purchased ex-showroom display.
Note! Integrated shower systems are subject to a
separate guarantee.
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
1367821-W2-A
IMPORTANT! Baths must be inspected for
defects and/or distortion prior to installation. This
Guarantee does not cover the costs of removal
and/or reinstallation where a defect would have
been discovered by inspection prior to installation.
What to do if something goes wrong
If your product does not function correctly when you
fi rst use it, contact your installer to check that it is
installed in accordance with the instructions in this
manual.
If this does not resolve the issue, contact our Customer
Services Team who will off er you or your installer help
and advice.
Helpdesk Service - Our Customer Services
Team is comprehensively trained and can off er
help and advice, spare parts, accessories or a
service visit. You will need to have your model
name, model number and date of purchase.
Mira Showers Website (www.mirashowers.
co.uk)
From our website you can register your
guarantee, download additional user guides,
diagnose faults, purchase our full range of
accessories and popular spares, refer to our
FAQ's and request a service visit.
Spares and Accessories - We hold the largest
stocks of genuine Mira spares and accessories.
Contact us for a price or visit our website to
purchase items from our accessory range and
popular spares
Service/Repairs - No one knows our products
better than our nationwide team of Service
Technicians. We can carry out service or repair
work to your product both during and after the
guarantee period. Ask about our fi xed price
service repairs.
To Contact Us: UK
0800 001 4040
Fax: 01242 282595
Email – Visit
www.mirashowers.co.uk/contactus
By Post: Mira Customer Services Dept, Cromwell
Road, Cheltenham, Gloucestershire GL52 5EP
16 © Kohler Mira Limited, April 2019
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