Troubleshooting - Braun Hot Beverage Machine User Instructions

Troubleshooting

In the table below are solutions to problems that may occur. If you do not find
an appropriate solution, please refer to the "Tassimo Customer Service" section.
PROBLEM SITUATION
All the indicator 1. Machine not prepared for use.
lights are flashing.
2. Water level is too low.
3. No T-DISC in machine.
4. T-DISC not read or damaged.
5. Piercing unit blocked.
6. The machine may require
descaling.
7. Internal machine fault.
The machine will not The brew mechanism may not
move past STANDBY. be closed properly.
The "Auto Mode" Bar code reader may not be able
is not working. to read the T-DISC label.
My cup is overflowing. Each drink has been formulated
to produce the perfect amount
of liquid. Be sure that you are
using the right sized cup for
your drink.
My cup doesn't fit. The cup stand is too close to the
brew mechanism.
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Troubleshooting
SOLUTION
1. Follow the procedure "Preparing
Your Machine for Use."
2. Refill the water container.
3. Place a T-DISC, label side down,
on the T-DISC holder and close
the brew mechanism.
4. Clean the bar code reading
window or replace the T-DISC.
5. Remove and clean the piercing unit.
6. Descale the machine following the
"Descaling" procedure.
7. Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271).
Make sure that a T-DISC is placed
on the T-DISC holder and the brew
mechanism is firmly closed.
Clean the bar code reading window.
Replace the T-DISC.
You can still enjoy your preferred
drink by using the "Manual Mode."
Ensure that you use the following
recommended cup sizes:
Espresso 3 oz / 90 ml cup
Filter Coffee, Café Crema, 11 oz / 325 ml cup
Cappuccino, Latte, Tea and Chocolate
Try lowering the cup stand to fit your
cup. You can also temporarily remove
the cup stand and drip tray, leaving
the backsplash in place.
PROBLEM SITUATION
Liquid is splashing Cup is placed too far away
out of the cup. from the brew mechanism.
The machine is leaking 1. T-DISC is damaged or leaking.
from the brew 2. The piercing unit is not
mechanism. fitted properly.
The machine is leaking 1. Drip tray is full of water.
from the bottom. 2. Backsplash is not properly
fitted.
3. Water expansion outlet is
not properly descaled.
My drinks are brewing The machine may require
smaller than usual. descaling.
I have lost my A cleaning disc is needed to
cleaning disc. rinse and descale the machine.
My machine is not The electrical supply may not be
operating; there are connected properly.
no lights illuminated.
Subject to change without notice.
SOLUTION
Adjust the height of the cup stand up
to ensure that the cup is closer to the
brew mechanism.
Press the start /stop button to
stop the brew cycle. Slowly open the
brew mechanism, remove the
T-DISC, and clean the inside of the
brew mechanism. Remove and
refit the piercing unit.
1. Empty the removable drip tray.
2. Remove and refit the backsplash,
cup stand, and drip tray back
on the machine.
3. Clean the water expansion outlet
using a clean cloth moistened with
white vinegar.
Descale the machine following the
"Descaling" procedure.
Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271).
Check that the machine is properly
plugged into the electrical supply.
Check the on/off switch at the
back of the machine.
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Troubleshooting