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Troubleshooting guide
I am getting a "Pairing Failed" message
when setting up my Garmin device through
the Garmin Connect App
If you receive a "Pairing Failed" message went attempting to add your Garmin device to the
Garmin Connect App, review the following common solutions that may solve your problem.
Example of error message
The Garmin Connect App is Not Finding my
Garmin Device During the Pairing Process
If you are attempting to add your Garmin device to the Garmin Connect App and the app is not
finding your device, review the following common solutions that may solve your problem.
NOTE: When prompted from the phone, make sure that you are entering the six-digit co
code or entering the wrong code will result in a "Pairing Failed" message
Select the option to Retry the process. Sometimes attempting the process
If the issue persists, reboot the Garmin device by powering it off and then
o
For devices without a button, plugging them into external power with t
Try rebooting the smartphone by powering it off and then powering back
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Related Manuals for Garmin Vivosport
Summary of Contents for Garmin Vivosport
- Page 1 The Garmin Connect App is Not Finding my Garmin Device During the Pairing Process If you are attempting to add your Garmin device to the Garmin Connect App and the app is not finding your device, review the following common solutions that may solve your problem.
- Page 2 Power off and then power on your Garmin device. If you have a Garmin device that does not feature a button, use the charging cable and plug it into external power. The device will reboot automatically when you connect it to an external power source.
- Page 3 The Band on My vivosport Device Is Damaged If the band on your vivosport is torn, it will need to be repaired by Garmin. For customers in the United States proceed by following the steps below. This will provide you a Return Authorization to have the device replaced free of charge.
- Page 4 In order to receive smart notifications on your Garmin device, it must be paired to your phone through the Garmin Connect app. If your device is paired and you are not seeing notifications, check the following steps which should resolve most issues:...
- Page 5 Under ALERTS make sure that Show in History is toggled on to receive smart notifications for the selected app Step 3: Check the Smart Notifications setting on your Garmin Device This setting is usually found under Settings > Bluetooth/Phone. This setting needs to be turned on.
- Page 6 Garmin Connect Mobile app, instead of from the Bluetooth settings on your smartphone. 1. From the app store on your smartphone, install the Garmin Connect Mobile app. 2. Plug the small end of the USB cable into the charging port on your device.
- Page 7 4. Select an option to add your device to your Garmin Connect account: If this is the first device you have paired with the Garmin Connect Mobile app, follow the on-screen instructions. If you have already paired another device with the Garmin Connect Mobile app, from the settings menu, select Garmin Devices >Add Device, and follow the on-...
- Page 8 FALSE HEART RATE DETECTION WEARING THE WATCH PROPERLY CERTAIN ACTIVITIES CAN AFFECT HEART RATE PERFORMANCE SKIN TONE AND ACCURACY TATTOOS AND ACCURACY False Heart Rate Detection Changes in blood volume aren't always caused by changes in heart rate. Your vascular system is like a balloon, so movement of your body or flexing of large muscle groups can affect the level of blood volume in the wrist area and make it more challenging to accurately detect heart rate among the presence of other signals that have a much larger magnitude and that change more...
- Page 9 Skin Tone Can Affect Heart Rate Accuracy Skin tone has an effect as the melanin in the skin absorbs some of the light. Garmin designs our watches to work on all skin tones.
- Page 10 The ink, pattern, and saturation of some tattoos can block light from reaching the sensor, potentially making it difficult to get a reliable heart rate reading. Garmin recommends that the watch be worn in an area free of tattoos.