Samsung ML-2165 User Manual page 179

Printing problems
Condition
The machine prints, but The machine cable is loose or defective.
the text is wrong,
garbled, or incomplete.
The wrong printer driver was selected.
The software application is malfunctioning.
The operating system is malfunctioning.
Pages print, but they are The toner cartridge is defective or out of toner.
blank.
The file may have blank pages.
Some parts, such as the controller or the board,
may be defective.
The machine does not Incompatibility between the PDF file and the
print PDF files correctly. Acrobat products.
Some parts of graphics,
text, or illustrations are
missing.
The print quality of The resolution of the photo is very low.
photos is not good.
Images are not clear.
Possible cause Suggested solutions
Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.
Check the applicatinon's printer selection menu to ensure that your machine is selected.
Try printing a job from another application.
Exit Windows and reboot the computer. Turn the machine off and back on again.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
• See "Redistributing toner" on page 43.
• See "Replacing the toner cartridge" on page 44.
Check the file to ensure that it does not contain blank pages.
Contact a service representative.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image
from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.
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5. Troubleshooting