Faqs - Utilita Smart Display User Manual

Smart Display / User Guide

FAQs

FAQs
What does the '!' mean?
When the (!) alert symbol appears on the screen, please check the System
status on the Smart Display. If there is a problem with the electricity or gas
meter status, meter network signal, Smart Display or with Wi-Fi network
signal, this will be shown as red. Touch any of the icons to view more
information.
Why is my Smart Display not showing
any information?
If your Smart Display shows Awaiting Data, or an alert symbol has appeared
next to the meter signal symbol (also known as the Home Area Network
symbol) in the banner bar, this could be because your Smart Display is out
of range and unable to communicate with your smart meter. Try moving
your Smart Display closer to your electricity smart meter. If problems persist,
please try and switch off your device and switch it back on to allow your
Smart Display to reestablish connection with your smart meter.
Why is my Smart Display showing 'Connecting to
the smart meter...'?
When your Smart Display is turned on, it will show 'Connecting' whilst
establishing a connection. This can take up to five minutes (or up to
one hour after the initial setup for your gas usage to show on your
Smart Display).
This could also happen when your Smart Display is out of range and
has temporarily lost connection with your smart meter. A "Connecting to
smart meter..." status will indicate that your Smart meter is reestablishing
a connection with your smart meter.
What type of batteries does the Smart Display use?
How long will the batteries last?
Your Smart Display can also be used with 3 x AAA (R03, LR03)
non-rechargeable batteries.
Remove the back cover and insert the batteries, as marked on the inside
case. Reattach the back cover and your Smart Display will show the battery
symbol at the top of the screen.
It's advisable to power your Smart Display with the power supply instead
of batteries for a prolonged period - typically the Smart Display is expected
to run for 4 hours with batteries only.
35