Information And Assistance - Seco SENSE-D47 User Manual

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Information and assistance

What do I have to do if the product is faulty?
SECO S.p.A. offers the following services:
•
SECO website: visit http://www.seco.com
problem.
•
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
•
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
E-mail: technical.service@seco.com
Fax (+39) 0575 340434
•
Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
•
Name and serial number of the product;
•
Description of Customer's peripheral connections;
•
Description of Customer's software (operating system, version, application software, etc.);
•
A complete description of the problem;
•
The exact words of every kind of error message encountered.
SENSE D47
D47 User Manual - Rev. First Edition: 1.0 - Last Edition: 1.3 - Author: LM - Reviewed by SB & LP & GL Copyright © 2020 SECO S.p.A.
to receive the latest information on the product. In most cases it is possible to find useful information to solve the
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