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Q3 I have connected the headset, but I cannot hear sound normally.
A1
If the Bluetooth headset is properly connected to a PC, the Control Pane Sound
Playback Device changes to Bluetooth Audio (for a mono headset) or High
Quality Bluetooth Audio (for a stereo headset). If the Sound Playback Device
in the Control Panel is not changed properly, you may not hear any sound.
Check the audio settings in the Control Panel according to the procedures below.
•
Configuring Sounds and Audio Devices in the Control Panel
1. Double-Click Start > Control Panel > Sounds and Audio Devices.
2. Select the Audio tab in the Sounds and Audio Devices Properties window.
3. Check if the Sound playback and Sound recording device is set to Bluetooth
audio (for a mono headset) or High Quality Bluetooth audio (for a stereo head-
set).
A2
When using the Bluetooth headset and another Bluetooth device at the same time,
you may hear sound intermittently, may experience data rate degradation or
transmission errors, or experience disconnections of the other Bluetooth device.
Therefore, avoid using a Bluetooth headset and another Bluetooth device at the
same time.
A3
Check if the headset is properly connected and is operating normally.
A4
Check the volume settings of the headset and the PC.
A5
If a multimedia application such as Windows Media Player is running when con-
necting the headset, the headset may not be connected or recognized properly.
Connect the headset first and then launch a multimedia application.
Troubleshooting 133
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