Troubleshooting Guide - Samsung 400BX User Manual

3
Using MDC

3.4.3 Troubleshooting Guide

The display you want to control does not
appear on the system information chart.
The display you want to control does not
appear on the other Control Info Grids.
The following message appears repeatedly.
Displays power on or off at different time from
one another even though On Time or Off Time
is set.
The remote control does not work.
This program may malfunction sometimes due to a communication problem between the PC and
display or electromagnetic waves emitted from nearby electronic devices.
Issue Solution
1. Check the connection of the RS232C cable
(check that the cable is properly connected to
port Com1).
2. Check that another display with a duplicate ID is
not connected. Connecting displays with a
duplicate ID can cause the displays not to be
shown due to data collision.
3. Check that the display ID is within the range of 0
and 99. (Change the ID using the Display menu.)
For a display that supports the ID in a range
of 0 to 99, the ID should be set between 0
and 99.
Check that the display is powered on. (See the
power status in the system information chart.)
Ensure you select the input source the display is
connected to.
Check that the display you want to control is
selected.
Adjust the time on the PC to synchronize the time
between the connected displays.
The remote control may not work if the RS-232C
cable is removed or the program is closed
abnormally while the Remote Control function is
Disable. To resolve this, run the program again and
set Remote Control to Enable.
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3 Using MDC