OPTO 22 SNAP-LCM4 User Manual page 6

1: INTRODUCTION
WHAT'S IN THIS GUIDE
This guide includes the following:
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FOR HELP
If you have problems installing or using the SNAP-LCM4 controller and cannot find the help you need in this
guide, contact Opto 22 Product Support.
Phone:
Fax:
Email:
Opto 22 website:
When calling for technical support, be prepared to provide the following information about your system to
the Product Support engineer:
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2 SNAP-LCM4 User's Guide
Chapter 1—Introduction discusses applications, options, and software for the LCM4.
Chapter 2—Quick Start shows how to install a generic SNAP-LCM4 controller using factory settings.
Chapter 3—Jumpers and Communication gives detailed instructions for changing factory settings.
Chapter 4—Troubleshooting helps solve problems you may encounter.
Appendix—Specifications includes specifications and dimensional drawings, as well as DIN-rail
mounting diagrams and information on cables and power supplies to use with the SNAP-LCM4.
800-TEK-OPTO (800-835-6786 toll-free
in the U.S. and Canada)
951-695-3080
Monday through Friday,
7 a.m. to 5 p.m. Pacific Time
951-695-3017
support@opto22.com
www.opto22.com
Software and version being used
Controller firmware version
PC configuration
A complete description of your hardware and operating systems, including:
– jumper configuration
– accessories installed (such as expansion daughter cards)
– type of power supply
– types of I/O units installed
– third-party devices installed (for example, barcode readers)
Specific error messages seen.
NOTE: Email messages and phone calls
to Opto 22 Product Support are
grouped together and answered in the
order received.