Appendix; Troubleshooting; Cannot Connect To The Wb1F Support Tool; Communication Port Is Not Displayed - IDEC WB1F Support Tool User Manual

4

Appendix

This chapter gives troubleshooting information and the ASCII code table.
4. 1

Troubleshooting

If a problem occurs while using the WB1F Support Tool, please check the following items.
If you cannot resolve the problem, contact our technical support.
4. 1. 1

Cannot connect to the WB1F Support Tool

„ Are the WB1F and WB1F Support Tool communication conditions the same?
Open the WB1F Support Tool connection settings screen and check the communication conditions.
4. 1. 2

Communication port is not displayed

„ Is the WB1F correctly connected?
Check if the computer and the WB1F are correctly connected.
„ Has the communication port been recognized in Device Manager?
Check the communication port that the WB1F is connected to in Device Manager.
„ When using the USB type, has the device driver been installed?
Check that the device driver has been correctly installed.
„ When the RS-232 type is connected using a RS-232-to-USB conversion cable, has the device driver for the RS-
232-to-USB conversion cable been installed?
Check that the device driver has been correctly installed.
„ If the problem is not resolved by trying the above
Try the following procedure.
1
Exit the WB1F Support Tool.
2
Turn on the power supply for the WB1F again.
(Turn off the power supply, then tun it back on again.)
3
Start the WB1F Support Tool.
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