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Your Philips Lumea is not clean
The glass on your Philips Lumea needs regular cleaning. A dirty glass can produce an unpleasant
or burning smell.
Keeping your Lumea clean is also very important to ensure an effective treatment. So make sure
that you clean your Lumea after each use. For proper cleaning instructions refer to the user
manual.
If the advice in this article does not help, please contact us for further support.
My skin feels uncomfortable with my Philips
Lumea
If your skin feels uncomfortable during or after using Philips Lumea, find below the possible
causes for this issue and tips on how to solve it yourself.
Your skin tone is not suitable for Lumea usage
The Lumea Prestige series is suitable for use on skin type one to skin type five. Lumea Advanced
and Lumea Essential series are suitable for skin type one to skin type four.
None of the Lumea models are suitable for use on light blonde, white, grey or red hair.
Skin tone sensor
Most Philips Lumea models come with a skin tone sensor. This automatically detects your skin
tone and only allows the device to flash if your skin tone is suitable. If your skin is too dark, the
skin tone sensor only blocks the Lumea from flashing. The skin tone sensor does not
automatically lower the setting.
The intensity setting you selected is too high
Make sure you have selected the setting on your Philips Lumea that feels comfortable based on
your skin test. The skin test is necessary to check your skin's reaction to the treatment and to
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