Troubleshooting - ZyXEL Communications ZYAIR G-1000 Quick Installation Manual

7 Troubleshooting

PROBLEM
The PWR LED is
off.
The ETHN LED is
off.
I cannot access the
web configurator.
I cannot ping any
computer on the
network.
ZyAIR G-1000 Access Point
Make sure you are using only the supplied power adaptor and the power adaptor is plugged
into an appropriate power supply.
Unplug the power adaptor and plug it in again. If the error persists, you may have a hardware
problem. In this case, you should contact your vendor.
Check the cable connection to the ZyAIR's ETHERNET port.
Make sure your computer's network card is working properly.
Make sure the IP addresses and subnet masks of the ZyAIR and the computer are in the same
IP address range. (For example, if the ZyAIR is using the default IP address and subnet mask,
check that the IP address of the computer is in the range 192.168.1.3 ~192.168.1.254 and the
subnet mask is 255.255.255.0). Refer to the Setting Up Your Computer's IP Address section.
If you change the ZyAIR default IP address, then enter the new IP address as the web site
address.
The default password is "1234". If you have changed the password and have now forgotten it
or that the IP address is not known, you will need to reset the ZyAIR. Refer to the User's Guide
for how to use the RESET button.
Make sure the ZyAIR is turned on and the Link LED is off.
If the ETHN LED is off, check the cables between the ZyAIR and your computer or hub.
Make sure the Ethernet cable length does not exceed 100 meters.
Verify that the IP address and the subnet mask of the ZyAIR and the computers are in the
same range.
CORRECTIVE ACTION
23