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Logitech G G403 Wireless Frequently Asked Questions Manual

Logitech G G403 Wireless Frequently Asked Questions Manual

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Frequently Asked Questions
 +Finding the correct .exe file for a gaming-mouse profile
If you're having trouble with profile detection, you may not have the profile associated with the
correct or active game .exe file.
To find the active .exe for a game, you can either:
Associate automatically using a G-Series keyboard with an LCD screen (see
360023243694).
OR
Find the .exe through Windows Task Manager (see 360023243694).
NOTE:
You only need to do one of the above if the profile is not associated correctly. If you can
point to the correct .exe when creating a profile, you don't need to do either one.
 +Troubleshooting gaming mouse profile detection using Logitech Gaming Software
You can configure your gaming mouse separately for each game or application on your computer
(see
360023406553
for instructions). When a game is launched, the profile associated with it
should activate. Sometimes, the profile doesn't activate properly, which can prevent game-
specific settings from being applied.
When a game profile isn't activating properly:
Try using a Persistent Profile (see answer
NOTE:
Using a persistent profile will help you determine if the Logitech Gaming
Software is working properly.
Make sure the correct .exe file is selected for the game (see answer
help).
Check that both the single player and multiplayer .exe files have profiles (see
answer
360023406553
 +Troubleshooting mouse button assignments and macros using Logitech Gaming
Software
When your button assignments and macros aren't working the way you configured them, the
problem usually has to do with the active profile.
Here are some ways to try and resolve this issue:
Lock the profile while the game is running (see answer
360023406553
for help).
for instructions).
360023406553
360023406013
for instructions).
for

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Summary of Contents for Logitech G G403 Wireless

  • Page 1 Frequently Asked Questions  +Finding the correct .exe file for a gaming-mouse profile If you're having trouble with profile detection, you may not have the profile associated with the correct or active game .exe file. To find the active .exe for a game, you can either: ...
  • Page 2  Try using a Persistent Profile to determine if the software is working properly (see answer 360023406013 for instructions).  Check that the correct .exe is selected for the game (see answer 360023406013 for help).  Make sure both the single player and multiplayer .exes have profiles (see answer 360023406013 for help).
  • Page 3  Glass or other see-through surfaces Reflective surfaces, such as mirrors and metal desks Wood grains and grooved surfaces Very high gloss finished surfaces  Try the mouse on a piece of white paper to make sure it isn't a tracking issue on a particular surface you're using.
  • Page 4 1. Open the Logitech Gaming Software: Start > All Programs > Logitech > Logitech Gaming Software 8.x Make sure Logitech Gaming Software is set to “Automatic Game Detection”. NOTE: 2. Click Customize Pointer Settings. The Pointer Settings window will appear.
  • Page 5 3. Select the "Enable per profile pointer settings" check box under the Advanced section. The Profiles area will appear in your window.
  • Page 6 You can now set different DPI levels and report rates for each profile. The settings will stay as long as "Enable per profile pointer settings" is selected. If you: Clear this check box — the software will revert back to a single DPI setting for all ...
  • Page 7 3. Select the profile you want to edit by clicking its icon. The profile will have a blue highlight bar above it when selected (ex. "Default Profile" below). NOTE: Logitech Gaming Software will detect some games you've installed and create profiles for them.
  • Page 8 In this window, you can assign a: Keystroke — Assign a single key press, or a key press with modifiers.  Multi Key — Assign a "macro'd" series of keystrokes.  (NOTE: You can set up these macros to function both with and without recorded time delays.) Text Block —...
  • Page 9 Shortcut — Assign a button to launch a file/folder/drive on your  computer. Function — Assign a button to act like a Microsoft function button (ex. to  open your web browser). After you've selected the function to assign to the button, click OK. This will apply the new function and you'll the command's name next to the button (ex.
  • Page 10 Support.  +Gaming mouse compatibility with Logitech Unifying receivers The Logitech G403 Wireless, G304, G305, G603, G703, G903 are built on the LIGHTSPEED architecture and connect to proprietary LIGHTSPEED receivers. They are not compatible and cannot be paired with the Unifying receiver.
  • Page 11 If your gaming mouse becomes unpaired or if you receive a replacement LIGHTSPEED receiver, follow these instructions to pair your mouse with the receiver: 1. Connect the LIGHTSPEED receiver to a USB port on the computer. 2. Download the Logitech Connection Utility from the Downloads page.
  • Page 12 6. Your gaming mouse should now be paired with the receiver. Click Yes and then Next. 7. Click Finish to exit the Logitech Connection Utility.
  • Page 13  +Gaming mouse double-clicks when clicked once If your gaming mouse clicks two or more times when clicked once, try the troubleshooting steps below: 1. Disable the single-click to open option in Windows: Windows 8 or Windows 10 Click on the magnifying glass to bring up the Search menu, type ‘single- ...
  • Page 14 2. Windows 7 or Windows Vista: Click on Computer. On the menu bar, click Organize then Folder and Search Options.
  • Page 15 Under the General tab, make sure that the option Double-click to open an item (single-click to select) is selected. Click OK to save and exit. 3. Test the mouse in multiple programs and components such as Control Panel or Windows Explorer on Windows, and Disk Utility or Finder on Mac OS.
  • Page 16 If the cursor for your gaming mouse stutters, or skips during general usage, try these troubleshooting steps: 1. If you have Logitech Gaming Software (LGS) installed: Lower your DPI sensitivity in the Customize Pointer Settings tab. If your gaming mouse supports surface tuning, tune your mouse to the surface in use.
  • Page 17 If none of these suggestions work, please contact Logitech Support and let us know what troubleshooting steps you've tried.  +Solved - Issue with USB devices after Windows 10 update KB4074588 Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB support on Windows 10 computers.
  • Page 18 3. Once you have downloaded the update, double-click on the downloaded file and follow the on-screen instructions to complete the update installation. NOTE: If you wish to install the update manually, you can download the 86x and 64x versions of the update from http://www.catalog.update.microsoft.com/360023357433.aspx?q=KB4090913 If you currently have no working keyboard/mouse:...
  • Page 19 4. Press 5 on your keyboard to select Enable Safe Mode with Networking. 5. In Windows Safe Mode, navigate to Windows Settings (Win+I) > Update and Security > Windows Update and install the latest updates.  +Create and scan for profiles with Logitech Gaming Software Logitech Gaming Software (LGS) includes support for approximately six hundred games as of release 8.91.
  • Page 20 3. Select Customize buttons, Customize Function keys or Customize G-keys depending on the device. 4. In the Profiles pane, click Scan For New Games. 5. Once the profiler has completed its scan, click OK to add the profiles to your list. NOTE: A profile for the selected game should appear in the Profiles pane.
  • Page 21 5. Type distinct names for your profile in the Name and Description boxes. 6. Click “+” and use the Windows Explorer window that appears to navigate to and open your executable (.exe) file. NOTE: You can assign multiple executable files to the same LGS profile. 7.
  • Page 22  +View current profiles in Logitech Gaming Software To see your current gaming profiles in Logitech Gaming Software (LGS) for your gaming mouse, keyboard or headset: 1. Open Logitech Gaming Software 2. Select your product by using the arrows at the bottom left of the LGS window. 3.
  • Page 23  +Digital signature error when Logitech Gaming Software is installed on Windows 7 computers You may see a digital signature error when you install Logitech Gaming Software (LGS) on some Windows 7 computers. All recent versions of LGS require the following Microsoft Windows security update to be installed prior to installing LGS: ...
  • Page 24 Middle-earth: Shadow of War Project Cars 2 South Park The Fractured But Whole Star Wars: Battlefront II The Evil Within 2 Wolfenstein II: The New Colossus  Minor bug fixes. Version 8.96.88  Post Date: 21-AUG-2017  OS: Windows 8, Windows 7, Windows 10 ...
  • Page 25 Fixed an issue with localized layouts not being correctly displayed for the G413 Fixed an issue where a user’s custom lighting would be reverted to the HW default when locking their system Minor bug fixes Version 8.92.67  Post Date: 19-APR-2017 ...
  • Page 26 Version 8.89.68  Post Date: 15-DEC-2016  OS: Windows 8, Windows 7, Windows 10  Why Update? Custom Lighting Effects Editor added to the Lighting View for per-key RGB keyboards. Fix to address stuck mic mute issue on G933 headset. New game profiles: ...
  • Page 27 configurations for all applications/games on your computer. See Enable On-Board Memory mode on your gaming mouse with Logitech Gaming Software for details. Automatic Game Detection — The pointer settings, button configuration and lighting  settings are individually configured for every application and game on your computer. This setting is recommended for advanced users, and for when you want to assign specific commands for each application on your computer.
  • Page 28 To delete a profile, in the Profiles pane, right-click on the profile, then select Delete.  If you have other Logitech G devices, you can sync them with your customized lighting by clicking on the respective icon for that device. Customize lighting settings in On-Board Memory mode...
  • Page 29  If you have other Logitech G devices, you can sync them with your customized lighting by clicking on the respective icon for that device.  +Customize pointer settings on the G403 or G703 gaming mouse with Logitech Gaming Software You can use Logitech Gaming Software (LGS) 8.94 or later to customize button configuration...
  • Page 30 Automatic Game Detection 1. Open LGS. 2. In the Home window, make sure the blue toggle marker is set to Automatic Game Detection, and then click the glowing pointer-gear icon. The Pointer Settings window appears:...
  • Page 31 Your gaming mouse supports the following pointer customizations in Automatic Game Detection mode: DPI levels — Configure up to five levels, from 200-12000 in 50 DPI increments.  Report rate — Update from 125/sec (8ms response time) to 1000/sec (1ms response ...
  • Page 32 Assign Shift — (Optional) You can quickly activate a DPI level when you press the DPI Shift button. For example, you can set Assign Shift to a low DPI value, which will temporarily give you extreme precision. When you release the button, the mouse will revert back to the current DPI level.
  • Page 33 The Pointer Settings windows appears: 3. Under DPI Sensitivity Levels, drag the tick mark along the graph. For each DPI level you set, you'll see a tick mark. You can set up to five levels.
  • Page 34 Assign Default — (Required) One DPI level must always be the default. To change the default, click a DPI level that doesn't have a blue diamond above it, and then click Assign Default. This is the DPI level the mouse will return to when you: ...
  • Page 35 Once the mouse battery level is below 15%, the scroll wheel LED starts blinking red. When the mouse battery reaches 10%, a notification is displayed in the upper right corner of your screen. You can also check the battery status using Logitech Gaming Software (LGS). The battery status is displayed in the upper left corner when you open LGS.
  • Page 36 When you connect the cable with the mouse powered on, the scroll wheel LED will blink green for 8 seconds to indicate that the battery is recharging. If the mouse is off when you connect the cable, the scroll wheel LED will blink continuously green. Once the battery is fully recharged and the mouse is off, the scroll wheel LED glows solid green.
  • Page 37 3. Make sure the blue toggle marker is set to the right (shown below):...
  • Page 38 4. The mouse will now be in Automatic Game Detection mode and all of the customizations you make in LGS will be active when the corresponding game or application is launched or running on your computer.  +Surface tuning your gaming mouse You can use Logitech Gaming Software (LGS) version 8.87 or later to tune your gaming mouse for maximum tracking accuracy on a variety of surfaces.
  • Page 39 NOTE: Factory Default is the default setting. Click Apply to restore the default settings. 5. In the text box, enter a name for the custom surface tuning setting, and then press Enter. NOTE: To remove the custom surface tuning setting, click the X next to the appropriate listing.
  • Page 40 7. Place the mouse on the surface you intend to use, then press and hold the left mouse button.
  • Page 41 8. While holding the left mouse button, move the mouse continuously around the surface in a figure 8 pattern, covering the area you normally use. NOTE: Watch the speedometer while tuning. Do not move the mouse too fast or slow. 9.
  • Page 42 NOTE: If the tuning process fails before completion, an error message will appear. If this happens, click Cancel and return to Step 6. 10. Click Finish to return to the Surface Tuning window.
  • Page 43  +Manage G403 or G703 wireless gaming mouse power settings with Logitech Gaming Software You can use Logitech Gaming Software (LGS) version 8.94 or later to manage power settings on the G403 or G703 wireless gaming mouse with the Battery Assistant. To use the Battery Assistant: 1.
  • Page 44 Click on one of the following four presets: Color Cycle — shows the remaining battery life and power consumption on the mouse  with all LED lighting set to Color Cycle. Cyan Breathing — shows the remaining battery life and power consumption on the ...
  • Page 45  +Connect the G403 or G703 wireless gaming mouse to a computer Your gaming mouse can function in both wireless and wired modes:  Wireless mode  Wired mode Wireless mode Your G403 or G703 uses a USB gaming receiver to relay wireless signals from the mouse to your computer.
  • Page 46 We recommend using the cable and adapter when you’re in wireless mode. This allows NOTE: for a more reliable connection and easy access to the cable when you need to recharge. Wired mode The mouse can also be connected to your computer using the supplied USB charging cable. Your mouse works in data-over-cable mode when it’s plugged into the computer.
  • Page 47 3. Fit the weight into the weight door’s groove.

This manual is also suitable for:

G304G305G603G703G903