Chapter 5 Troubleshooting; Problems Starting The Zyxel Utility; Problem With The Link Quality; Table 15 Troubleshooting Starting Zyxel Utility - ZyXEL Communications G-302 User Manual

This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.

5.1 Problems Starting the ZyXEL Utility

Table 15 Troubleshooting Starting ZyXEL Utility

PROBLEM
Cannot start the
ZyXEL wireless
LAN utility
The ZyXEL utility
icon does not
display.

5.2 Problem with the Link Quality

Table 16 Troubleshooting Link Quality

PROBLEM
The link quality
and/or signal
strength is poor all
the time.

Chapter 5 Troubleshooting

Troubleshooting
CORRECTIVE ACTION
Make sure the G-302 v3 is properly inserted and the LED is on.
Use the Device Manager to check for possible hardware conflicts. Click Start,
Settings, Control Panel, System, Hardware and Device Manager. Verify the
status of the G-302 v3 under Network Adapter. (Steps may vary depending on
the version of Windows).
Install the G-302 v3 in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
CORRECTIVE ACTION
Search and connect to another AP with a better link quality using the Site Survey
screen.
Move your computer closer to the AP or the peer computer(s) within the
transmission range.
There may be too much radio interference (for example microwave or another AP
using the same channel) around your wireless network. Relocate or reduce the
radio interference.
ZyXEL G-302 v3 User's Guide
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