Servicing - Zanussi ZT 102 Instruction Booklet

Before contacting your local Zanussi Service
Centre, please make the following checks:
The machine does not start up
The ON/OFF button has not been depressed
The door is not closed properly
No water is entering the machine (see: the
machine does not fill)
The selector dial is not correctly positioned
The machine does not fill
The water tap is not turned on
The water supply has been disconnected
The inlet hose is kinked
The water pressure is too low
The water inlet filter is clogged
The door is not closed properly
The machine empties as it fills
The end of the drain hose is too low
The end of the drain hose is submerged in water
Drain pipe has no vent-hole
The machine does not drain or spin
You have selected a gentle wash cycle with the
RINSE HOLD option
The drain filter is clogged
The drain hose is kinked
The drainage system pipes are blocked
The drain hose extension is incorrect
The wash load is unbalanced. Redistribute the
load inside the drum to allow the machine to
spin.
The machine leaks or overflows
Too much detergent
Unsuitable detergent
The inlet hose is loose
The detergent dispenser drawer or recess is
clogged
The end of the drain hose is not securely
positioned
The drainage system pipes are blocked
The machine vibrates or is noisy
The internal packing and transit bolts have not
been removed
22

SERVICING

The machine is not level
The machine is in contact with the wall or
furniture
The washing load is badly distributed
The machine is overloaded
The door does not open
The safety device has locked it
Water in the tub: the door cannot be opened if
water is present in the tub
f after the above checks, there is still a fault, call
I
your local Zanussi Service Force Centre.
In-guarantee customers should ensure that the
above checks have been made as the engineer
will make a charge if the fault is not a
mechanical or electrical breakdown. Please
note that proof of purchase is required for any
in-guarantee service calls.
Service & Spare Parts
If you require an engineer or wish to purchase
spare parts contact your local Zanussi Service
Force Centre by telephoning:
Your telephone call will be routed to the Service
Centre covering your post code area.
Further information can be found in the
accompanying customer care booklet and also in
your telephone directory under "Z".
When you call the Service Force Centre please
make sure you give the model and serial number of
the appliance.
Mod. ..........
Prod. No. ...........
P0042
Customer Care
For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Zanussi
Zanussi House
Hambridge Road - Newbury - Berkshire - RG14 5EP
Tel 01635 521313
0990 929929
This information can be
found on the rating
plate (see picture) or on
the guarantee card.
Ser. No. .........