Blue Sky Network HAWKEYE 5500 User Manual

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HAWKEYE 5500 USER GUIDE

BLUE SKY NETWORK, 16559 N 92

ST, SUITE 101, SCOTTSDALE, AZ 85260

P: +1 858-551-3894 | E:

SUPPORT@BLUESKYNETWORK.COM

| W:

WWW.BLUESKYNETWORK.COM

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Page 1 HAWKEYE 5500 USER GUIDE BLUE SKY NETWORK, 16559 N 92 ST, SUITE 101, SCOTTSDALE, AZ 85260 P: +1 858-551-3894 | E: SUPPORT@BLUESKYNETWORK.COM | W: WWW.BLUESKYNETWORK.COM © 2024 BLUE SKY NETWORK, ALL RIGHTS RESERVED...
Page 3: Notice
HawkEye User Guide v4.0 NOTICE This guide is published and copyrighted by Blue Sky Network (BSN). All information and specifications in this document are subject to change without notice. Nothing in this document is intended to create additional or separate warranties or guarantees.
Page 4: Table Of Contents
Speaker (Internal & External) ........................15 INTERNAL SPEAKER ..........................15 EXTERNAL SPEAKER ..........................16 Antennas ..........................17 Signal Strength ............................. 17 External Antenna Requirements ........................ 18 Communication Channels ....................19 Iridium ................................19 Page 4 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 5 OBD / Vehicle Integration ..........................29 DATA STORAGE & LOGGING ......................29 DIAGNOSTIC TROUBLE CODE / CHECK ENGINE LIGHT ............29 ENGINE COOLANT / OIL OVERHEAT ....................30 AGGRESSIVE DRIVING ......................... 30 Page 5 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 6 Firmware Upgrade ......................40 Firmware Components ..........................40 Firmware Upgrade via Bluetooth ....................... 41 NECESSARY EQUIPMENT ........................41 UPGRADE PROCEDURE ........................41 Firmware Upgrade via Cellular Connection ....................42 Page 6 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 7 Appendix C – Troubleshooting ..................60 Diagnostic Tests............................60 PERFORM A POWER-UP TEST ......................60 FORCE THE UNIT INTO A FACTORY RESET MODE ..............60 Support ..........................61 Page 7 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 9: Introduction
HawkEye User Guide v4.0 INTRODUCTION Thank you for purchasing the HawkEye 5500 Tracking Unit! This easy-to-read User Guide details the unit’s features and functionality. Device parameters are managed via Blue Sky Network’s SkyRouter system. For more information, please see the SkyRouter User Guide.
Page 10: Bottom Panel Description
Power Ground RS-232 IN 10 – 32 VDC Ignition IN Digital OUT #1 Spare #4 Audio Out Digital OUT #2 +10-32 VDC Power Speaker - Speaker + Ground Page 10 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 11: Technical Specifications
2x digital OUT • 1x analog IN • • 1x remote emergency switch w/ LED indicator • 1x ignition sense 1x 1-Wire Interface • 1x RS-232 interface • Page 11 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 12: Getting Started
Each side contains holes that can be used to affix the unit via tie straps. MOUNTING WITH BRACKET The HawkEye 5500 has an optional mounting bracket that can be secured to a vehicle using screws or tie straps. The unit then clips into the bracket for easy installation and removal. The bottom plate can also be combined with other adhesives (e.g., Velcro).
Page 13: Power
To charge the HawkEye 5500, (1) Attach a 6-pin connector to the 6-pin plug found on the back of the unit. Then, (2) Plug the charging cable or auto accessory adapter into the appropriate power source, supplying 10 –...
Page 14: Battery Notice
Power On When powering on the HawkEye 5500, the unit should be in a position to acquire good signal strength to lessen the time for the device to acquire its first satellite lock. The unit can power on via: 1) Sense of ignition power through the wiring harness.
Page 15: Power Off
Bluetooth communication running while the vehicle is in its off state. Speaker (Internal & External) INTERNAL SPEAKER The HawkEye 5500 contains an internal speaker that can supply simple tones during certain events. This feature provides user feedback during operations including: Button press feedback – single chirp on button press •...
Page 16: External Speaker
To connect external audio connection, please see the section regarding rear panel pinout and the sample wiring diagram found in the Installation Guide. Page 16 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 17: Antennas
Network does offer an external cellular antenna configuration. Signal Strength The HawkEye 5500 Iridium and GPS antennas are external to the unit. It is recommended that both antennas be positioned in a location where they have clear visibility of the sky and should not be angled at a degree greater than 8°...
Page 18: External Antenna Requirements
HawkEye 5500 unit. The signal loss budget, including the antenna cable and all connectors, from the antenna to the HawkEye 5500 unit is < 2dB @1626MHz. Blue Sky Network Installation Kits include a low-loss coax antenna cable sized to meet this requirement.
Page 19: Communication Channels
NOTE: It may take up to several minutes to locate a cellular connection upon first boot of the HawkEye 5500 in a new area. The HawkEye 5500 contains a cellular modem for scenarios such as a city where cellular coverage is widespread or for increased bandwidth and responsiveness when the Iridium satellite network may experience low signal strength.
Page 20: Primary Or Secondary Channel
HawkEye 5500 User Guide v4.0 Primary or Secondary Channel In its default configuration, the HawkEye 5500 contains a cellular modem and an Iridium satellite modem. The cellular communication channel is used by default as the primary means of mobile- terminated (in) and mobile-originated (out) messages.
Page 21: Message Queueing
Data Security & Encryption The HawkEye 5500 supports AES-256-GCM encryption of all data coming from and going to the unit. The setup process requires coordination with Blue Sky Network as well as a special service plan that may be more expensive than a standard plan due to the increased size of transmissions.
Page 22: Configurations
NOTE: Before using your HawkEye 5500, we recommend that you verify and update unit parameters to prevent unexpected data usage. By default, Blue Sky Network configures the HawkEye 5500 at the factory setting of a 2 minute report while the unit is moving and 10 minute report while stationary.
Page 23: Profiles
ShortCodes are special types of events that users can manually send to include additional attributes to their trip. HawkEye 5500 profiles are used to configure the ShortCode functionality that is available through the HawkEye Link app with a smartphone and Bluetooth connection.
Page 24: Reporting Features
GPS message format depends on the application’s use case. Please contact your account manager if you plan to use the unit at speeds of 254 mph or in a scenario where altitude is an Page 24 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 25 The following pictures show the default reporting settings that can be changed remotely in SkyRouter. NOTE: Tick the ‘Show Advanced’ box to view and edit the Report of Turn Detection section. Page 25 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 26: Emergency
RED and remain so until emergency mode is deactivated, or the unit is rebooted. The HawkEye 5500 has multiple ways to analyze and implement an emergency state: External Switch: The unit enters emergency mode when the external switch inside the •...
Page 27: Emergency
See the GPS Reporting section for more information. This state change event is disabled by default and can be remotely enabled under the Events tab. Page 27 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 28: Waypoint / Action Button
Enable or disable the feature on the screen below as well as select the time period until the vehicle is considered idling. NOTE: The idling feature operates independently of the stationary (reporting) state of the vehicle. Page 28 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 29: Low Battery
OBD / VEHICLE INTEGRATION The HawkEye 5500 supports nearly all legislated OBD protocols and even some non-legislated ones. Due to the nature of vehicle manufacturing and government regulations, not all vehicles support all features.
Page 30: Engine Coolant / Oil Overheat
NOTE: The odometer value will be inaccurate if the vehicle is operated in backup odometer mode without the unit on. For information about configuring the odometer, see the Command Server section. Page 30 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 31: Accelerometer
Both reports are triggered if the internal accelerometer detects G-force of 0.5g in a linear direction. ‘Hard breaking’ is distinguished between ‘Aggressive Acceleration’ by detecting if the vehicle speed is increasing or decreasing. Page 31 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 32: Identification Cards & Tags
HawkEye 5500 User Guide v4.0 IDENTIFICATION CARDS & TAGS The HawkEye 5500 can utilize Bluetooth to provide the ability to read identification cards and tags. Any identified cards or tags set up in SkyRouter can be linked back to the assigned user or personnel.
Page 33: Geofences
When Geofences are stacked, behavior changes will be applied from only the last Geofence entered. For more information, see the SkyRouter User Guide. The HawkEye 5500 supports the following Geofence features: Polygonal Geofences (max 8 points) •...
Page 34: Geofence Violations
Within 30 seconds of violating the Geofence boundary, the unit will report its current location to the server as well as the state and name of the violated Geofence. Page 34 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 35: I/O - Inputs & Outputs
Warning lights • If you have an accessory system that you would like to use with the HawkEye 5500 or wish to explore integration options, please contact your account manager for more information. All I/O functions that drive events require use of the Smart Events system.
Page 36: Bluetooth
Any operation. Any asset. Anywhere. HawkEye 5500 User Guide v4.0 BLUETOOTH The HawkEye 5500 utilizes the Bluetooth 5.0 Low Energy standard to provide the best performance to power consumption available. The Bluetooth interface supports messaging applications, diagnostics, beacons, and custom applications.
Page 37: Secure Pairing
The HawkEye 5500 offers a ‘Secure Pairing’ feature that requires a pairing code be set and then supplied during the initial pairing operation with the unit to strengthen security. For your convenience, this code is only necessary the first time a tablet or phone is paired with the unit.
Page 38: Driver / Passenger / Cargo Identification
The HawkEye 5500 detects which cards are present once a vehicle is underway and notifies SkyRouter of additional cards detected, or any that were present but no longer visible to the unit.
Page 39: Replacing The Battery
WARNING: While the battery used by the HawkEye 5500 may look generic, it is a very specific type of protected cell that is necessary for proper operation and unit safety. Please contact us if you would like to purchase additional batteries.
Page 40: Firmware Upgrade
HawkEye 5500 User Guide v4.0 FIRMWARE UPGRADE It is possible for customers to update the firmware on the HawkEye 5500 unit if required. Occasionally, updates are released and may include new features and/or improvements. Upgrading firmware can take place locally via the Bluetooth application or through cellular connection.
Page 41: Firmware Upgrade Via Bluetooth
NOTE: It has been observed that Android is significantly slower at upgrading the unit than Bluetooth. NECESSARY EQUIPMENT 1) HawkEye 5500 unit (ideally connected to external power source 2) HawkEye Link Application (from iOS App Store or Google Play) 3) Tablet or Phone a.
Page 42: Firmware Upgrade Via Cellular Connection
Please ensure you have enough time to complete the install process, as it cannot be stopped once started. WARNING: This process relies on the local cellular network connection and may not succeed if no network connection is available. Page 42 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 43: Necessary Equipment
HawkEye 5500 User Guide v4.0 NECESSARY EQUIPMENT 1) A method for triggering the firmware upgrade process 2) A HawkEye 5500 unit that is activated, attached to cellular network, and attached to external power INSTALLATION PROCESS 1) Determine the firmware package that you wish to install.
Page 45: Verify Installed Firmware Versions
VERIFY VIA BLUETOOTH To verify via Bluetooth, connect to the unit and navigate to the Settings screen, where you will find the current firmware versions loaded on the unit. Page 45 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 46: Verify Via Diagnostic Command Server
Server. The response will contain the current active firmware and bootloader versions of all components in the system. NOTE: The below picture does not show all possible properties in the command response. Page 46 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 47: Diagnostics
HawkEye 5500 User Guide v4.0 DIAGNOSTICS The HawkEye 5500 has advanced diagnostics that are available through multiple connections. The diagnostics system consists of command > response formats that can be used to do the following: 1) Set the unit configurations...
Page 48: Availability Of Command Server
Result of running IRI:BARS:?,ONNET:?,USAGE:? Result of running GSM:BARS:?,ONNET:?,SIM:?,ROAM:?,USAGE:? Result of running GPS:FIX:?,HDOP:?,STATS:? INBOX Result of running INBOX:NUM:? OUTBOX Result of running OUTBOX:NUM:? Result of running PWR{EXT:?,BATT:?,BLVL:? TIME Current system time Page 48 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 49: Iri - Iridium Information
Current longitude Current altitude in meters HEAD Current heading in degrees SPEED Current speed in KPH SATS Current number of satellites in view Verifies if jamming has been detected Page 49 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 50: Gsm - Cellular Information
% usage of transmissions on this network vs Iridium NETWORK Name of the network that the unit is attached to Radio Access Technology 0 = None/Not Registered, 1 = 2G/GPRS/EDGE, 2 = 3G, 3 = 4G/LTE Page 50 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 51: Pwr - Power Status Information
SEND Send a ShortCode. Value should be number 0 – 9. The response will be an identifier that can be queried from OUTBOX to see its send status Page 51 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 52: Outbox - Messages Leaving System
Read the oldest item in the inbox. The result will be the raw data of the message. Max number of characters is 50 Delete the oldest item in the inbox Page 52 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 53: Set - Configure The Unit
The encryption key to use when encoding/decoding data. This key must be in sync with the server in order to operate. The key cannot be recovered. If a key is set, the result of a read request will be ‘1’ Page 53 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 54 0 = Portable, 1 = Vehicle (default on HE5500), 2 = Aviation ROUTING The current network preference Send the unit a mobile-terminated config packet as defined in the HawkEye 5500 Server Protocol. The command value must be encoded in Base64 and acknowledgements will be returned encoded in Base64...
Page 55: Appendix A - Revision History
1: Core BL, 2: Core App, 3: Exp BL, 4: Exp App, 5: BT App RESET COMMANDS RESET.PARAM Resets parameters to their default values RESET.PROF Resets profile settings to their default values APPENDIX A – REVISION HISTORY Page 55 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 56: Obd - Vehicle Integration
GPS. Providing a value will set the baseline GPS odometer which will then begin accumulating PIDS Returns a list of support vehicle diagnostic PIDS detected on the vehicle Page 56 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 57: Acc - Accelerometer Information
P_RIGHT = Unit is rolled on its right when looking at the front panel CORDS The raw accelerometer values provided by the module. The format is of x:0.1234;y:0.1234;z:0.1234 with gravity included in the results Page 57 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 58: Appendix A - Revision History
11-Nov-20 Add new FW update commands 16-Dec-20 Add new RESET commands 7-July-21 Cleanup of document and information updates 29-Dec-23 Updated template, logo, and address Page 58 of 61 © 2024 Blue Sky Network, All Rights Reserved...
Page 59: Appendix B - Faq
We’ve compiled a list of frequently asked questions and answers here. If you are still unable to resolve your issue, please contact Blue Sky Network Technical Support and we will be happy to help! 1) The HawkEye 5500 won’t turn on.
Page 60: Appendix C - Troubleshooting
APPENDIX C – TROUBLESHOOTING DIAGNOSTIC TESTS These procedures are intended to assist with diagnosing a HawkEye 5500 portable unit that is not reporting to the SkyRouter servers. Once the troubleshooting procedures below have been performed, please do not hesitate to forward your test results to https://support.blueskynetwork.com/...
Page 61: Support
HawkEye 5500 User Guide v4.0 SUPPORT Blue Sky Network is committed to providing the highest level of service and support. If you have any questions or concerns, please feel free to contact us by email or phone; contact information is available at the bottom of this page.

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