Calling Black Box - Black Box Pow-R-Boot 5 Manual

POW-R-BOOT 5
5.1.2 U D N
NIT OES
If the Pow-R-Boot 5 doesn't seem to carry out the commands you send it,
and you are judging this by the fact that you get no electronic responses
from the unit, make sure that Quiet Mode is off (RATE switch position
3 set to "down").
If this is not the problem, make sure that both the master device and the
PRB 5 are actually plugged in and turned ON. Then make sure that the cable
running from the master device to the PRB 5 is pinned straight-through and
is securely attached at both ends. Also make sure that both the master device
and the PRB 5 are set to the same data rate (see Section 3.1), that the master
device is actually sending your commands out of the port that is connected
to the PRB 5, and that the master device is sending ASCII in the format of
7 data bits (even or odd parity) or 8 data bits (no parity).
If these checks turn up nothing, make sure that neither the cable nor the
master device's serial port are broken (this might require a cable tester and/
or an ohmmeter). If these seem OK, call Black Box for technical support.

5.2 Calling BLACK BOX

If you determine that your Pow-R-Boot 5 is malfunctioning, do not attempt
to alter or repair it. Contact Black Box Technical Support at 724-746-5500.
The problem might be solvable over the phone.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used,
appears to create the problem or make it worse.
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OT ESPOND TO OMMANDS