My Headset Is On But Has No Sound; People Can't Hear Me Well - Cisco Headset 730 User Manual

Troubleshooting

My Headset is On But Has No Sound

Try these steps if you can't hear any sound in your headset.
• Check the volume level on your headset.
• Ensure that the audio output on your device is set to Cisco Headset 730.
• Turn off music or hold a call on other active sources.
• Reboot your headset.
• If you are listening to music:
• Make sure your headset is within 30 feet (9 meters) of your intended device.

People Can't Hear Me Well

Try these steps if the microphone on your Cisco Headset 730 doesn't pick up your voice:
• Make sure that your headset faces forward on your head. If you wear your headset backwards, the
• Disconnect other Bluetooth devices from your headset.
• Try to make a call on a different device.
• Connect to your device with the USB-C or 3.5 mm cable.
• Make sure the microphone isn't muted.
• On your device:
REVIEW DRAFT - CISCO CONFIDENTIAL
See: Change Your Bluetooth Source, on page
See Turn Your Headset On and Off, on page
• Press Play on your device to make sure audio is playing.
• Play audio from content stored directly on your device.
microphones won't work properly.
See, Use the USB Cable, on page 6
• Turn Bluetooth off, then on again.
6.
3.
and Use the 3.5mm Audio Cable, on page 7
Cisco Headset 730 User Guide
My Headset is On But Has No Sound
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