Troubleshooting - Philips Fidelio B95 User Manual

9 Troubleshooting

9 Troubleshooting
Warning Warning
• Risk of electric shock. Never remove the • Risk of electric shock. Never remove the
casing of the product. casing of the product.
To keep the warranty valid, never try to To keep the warranty valid, never try to
repair the product yourself. repair the product yourself.
If you have problems using this product, If you have problems using this product,
check the following points before you check the following points before you
request service. If you still have a problem, request service. If you still have a problem,
get support at www.philips.com/support get support at www.philips.com/support
Main unit Main unit
The buttons on the main unit do not work. The buttons on the main unit do not work.
• Disconnect form the power supply for a • Disconnect form the power supply for a
few minutes, then connect again. few minutes, then connect again.
Sound Sound
No sound from the soundbar speaker. No sound from the soundbar speaker.
• Connect the audio cable from your • Connect the audio cable from your
soundbar to your TV or other devices. soundbar to your TV or other devices.
However, you do not need a separate However, you do not need a separate
audio connection when: audio connection when:
- the soundbar and TV are connected - the soundbar and TV are connected
through HDMI ARC connection, or through HDMI ARC connection, or
- a device is connected to the HDMI IN - a device is connected to the HDMI IN
connector on your soundbar. connector on your soundbar.
• On the remote control, select the correct • On the remote control, select the correct
audio input. audio input.
• Make sure that the soundbar is not muted. • Make sure that the soundbar is not muted.
• Reset this product to its factory settings • Reset this product to its factory settings
(see 'Apply factory settings). (see 'Apply factory settings).
No sound from the wireless subwoofer. No sound from the wireless subwoofer.
• • Read "Pair up with the subwoofer" Read "Pair up with the subwoofer"
section to manually connect the subwoofer to section to manually connect the subwoofer to
the main unit. the main unit.
Distorted sound or echo. Distorted sound or echo.
• If you play audio from TV through this • If you play audio from TV through this
product, make sure that the TV is muted. product, make sure that the TV is muted.
Audio and video are not synchronized. Audio and video are not synchronized.
• Press • Press to synchronize the audio with the to synchronize the audio with the
video. video.
Bluetooth Bluetooth
A device cannot connect with the A device cannot connect with the
soundbar. soundbar.
20 EN 20 EN
• The device does not support the • The device does not support the
compatible pro les required for the compatible pro les required for the
soundbar. soundbar.
• You have not enabled the Bluetooth • You have not enabled the Bluetooth
function of the device. See the user function of the device. See the user
manual of the device on how to enable the manual of the device on how to enable the
function. function.
• The device is not correctly connected. • The device is not correctly connected.
Connect the device correctly. Connect the device correctly.
• The soundbar is already connected with • The soundbar is already connected with
another Bluetooth device. Disconnect the another Bluetooth device. Disconnect the
connected device, then try again. connected device, then try again.
Quality of audio play from a connected Quality of audio play from a connected
Bluetooth device is poor. Bluetooth device is poor.
• The Bluetooth reception is poor. Move the • The Bluetooth reception is poor. Move the
device closer to the soundbar, or remove device closer to the soundbar, or remove
any obstacle between the device and the any obstacle between the device and the
soundbar. soundbar.
Wi-Fi Wi-Fi
Wi-Fi connection cannot be established. Wi-Fi connection cannot be established.
• Check the availability of the WLAN network • Check the availability of the WLAN network
on the router. on the router.
• Place the Wi-Fi router closer to this • Place the Wi-Fi router closer to this
product. product.
• Make sure the password is correct. • Make sure the password is correct.
• Check the WLAN function or reboot the • Check the WLAN function or reboot the
modem and Wi-Fi router. modem and Wi-Fi router.
Dolby Atmos Dolby Atmos
Cannot achieve outstanding Dolby Atmos Cannot achieve outstanding Dolby Atmos
e ects. e ects.
• For non-HDMI connections (such as use of • For non-HDMI connections (such as use of
Bluetooth, OPTICAL or AUDIO IN), limited Bluetooth, OPTICAL or AUDIO IN), limited
height surround e ects are generated. See height surround e ects are generated. See
the section of 'Dolby Atmos' about how to the section of 'Dolby Atmos' about how to
achieve best Dolby Atmos e ects. achieve best Dolby Atmos e ects.
Play-Fi Play-Fi
Cannot discover the Play-Fi supported Cannot discover the Play-Fi supported
devices from the app. devices from the app.
• Make sure the device is connected to the • Make sure the device is connected to the
Wi-Fi. Wi-Fi.
Cannot play Play-Fi music. Cannot play Play-Fi music.
• Certain network service or contents available • Certain network service or contents available
through the device may not be accessible through the device may not be accessible
in case the service provider terminates its in case the service provider terminates its
service. service.